PXC team is under Global Business Organization, to engage with sales teams and cross functional teams to proactively support channel sales process, to simplify sales process and make our partners do business with Dell more smoothly. To achieve this goal, we deliver seamless end to end support to our partners through an intuitive self-serve portal. Enable a seamless partner transition through tool and process migrations. The following are my current tasks: • Case Management - POC for Application Support cases, identify and eliminate systematic root cause of poor partner experience.• Tool Trainings - Engage with cross functional teams and provide partner trainings quarterly and end to end trainings when required.• Special Projects - Engage with stakeholders on adhoc projects to improve partner enablement.• GC Sub Disti T2 Onboard and Reporting Support - work with Dell EMC distributor/ sub- distributor for engagement.Main achievements: • For sub-disti T2 project, we helped to onboard 47 SCCP, 52 Online and 32 RD partners, monitoring and driving compliance scores to continued growth. We have also provided training to T2 partners regarding sales and inventory reports and data submission when required. The cooperation with GIC has gone smoothly.• Member in OSC project through UAT and official online process, drive usage ratio to continued growth.• During my monitoring, PXC team SLA and my personal SLA meet target 95%.

OOP team is under Technical Support team to provide service to customers whose devices are out of plan. I successfully completed the following tasks:• Call center catering to national customers whose devices are out of plan. Provide them technical support and total solutions.• Analyze configuration data, discover business opportunities, and upsell Spare Parts, PON Service, Billable Service and APOS Service product line. Process inquiries, orders and keep tracking until problems solved.• Project management and ownership. Follow-up each potential funnel closely with clear objection, action, and drive business to hit quarterly sales target.• Work closely with inside teams and coordinate with inside resources.Main achievements:Thank you note from customers for ownership mindset and solve their problems smoothly. Reward for hit quarterly sales target and customer satisfaction rate.

GC APOS sales team as BU under GSD organization. For my time in APOS team, I was primary APOS internal and external contact for GA North sales team which are large comprise of Fortune 500 companies based in China. The following were tasks for this position:• Analyze quarterly inventory report and make corresponding account plan. Engage with sales team to drive APOS business of stable accounts, discover potential opportunities and activate inactive accounts to improve conversion rate. (Break zero, revenue deliver plans each week etc.). • Classify high-end storage/ servers/ Compellent, align with TSR to con-call IT and discuss about their IT contracture, maintenance situation and provide them total solution. Engage with procurement accordingly to discuss about their budget situation, payment terms etc). • Engage with global MVS team and drive business of recycling, extend warranty of non-Dell products. To assist clients with solving current problems and provide them good experience. In the meantime, improve margin rate and revenue.• Establish and maintain solid customer relations.• Coordinate with inside resources.