Overlooking and managing the entire operation of the Club Lounge as well as providing leadership and direction for the department. Responsibilities include training, motivating and leading the Club Lounge associates and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Maintaining a good relationship with other departments especially Front Desk, Housekeeping, Security and Sales.

To assist the Restaurant Manager in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.

The Supervisor’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and the delivery of prompt, courteous service. The supervisor is accountable for sales and profit in his/her area.