Collaborated seamlessly with team members to deliver exceptional service in a high-volume and fast-paced customer-centric environment.Drove a notable increase of over 30 million in deposit value within a quarter by developing new customer relationships and cross-selling to existing customers, leveraging a well-established network of resources.Conducted in-depth research and analysis of financial data for current and prospective customers, strategically promoting financial products and contributing to a remarkable 20% growth in credit card acquisitions.Cultivated strong interpersonal skills while addressing customer complaints, resolving issues promptly; improved customer satisfaction rate by over 20% through proactively reaching out to customers and providing trustworthy service.Acted as a trusted advisor to help customers achieve financial goals by providing professional financial planning solutions for high net-worth clients.

Achieved preliminary understanding of RPA, the Robotic Process Automation.Mastered the RPA software: Uibot (similar to UiPath in the US); Passed the RPA Developer Level II.Designed the process to automatically enter the Transport Documents of JD.com, one of the company’s cooperators, and put it into use, reduced the workload of employees, increased the efficiency of the IT Department by over 90%, and lowered the cost.Aligned with colleagues to develop the Data Automatically Importing System of Caterpillar

Partnered in Dell Project, understood patterns and overall operations of Dell, and communicated actively with Dell to maintain a good customer relationship.Designed the Operation Management Screen of HUAWEI using DataV to show the vivid real-time Kanban to workers.Created loading process for Volvo using LoadMaster and participated in the Volvo CC warehouse bid.Cooperated collaboratively with colleagues to monitor the operation process.