• Built and managed client relationships, understanding their business issues and marketing objectives. • Resolved advertising issues efficiently, achieving a 95.2% customer satisfaction rating. • Collaborated with stakeholders to complete projects on time and to high standards. • Presented data-driven optimization recommendations, achieving a 63.6% adoption rate. • Enhanced system workflows and supported team members in resolving issues. • Contributed to team audits and analyses, increasing overall team performance score to 99%.