银行业从业两年，负责智能外呼项目初期话术优化、系统配置及数据处理工作，首次建立台账模板，编写操作手册；负责开发智能外呼项目上岗培训课程，智能应答项目新员工业务及跟班培训；负责应对公司客户业务咨询，通过使用快捷回复语等缩减客户等待时长至30秒内并分享至组内；负责智能会话质检工作，提升智能应答率约30%；组织多项公司文化活动，例如：年度表彰，知识竞赛等活动；连续两年综合排名第一，获得“质量标兵”、“优秀员工”称号，成为管理人员。
招银金融信息服务(深圳)有限公司
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智能客户服务岗招银金融信息服务(深圳)有限公司 Nov 2018 - Present中国 广东 深圳
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教务助理清华大学深圳研究生院 Apr 2018 - Oct 2018
Frequently Asked Questions about 刘雪微
What company does 刘雪微 work for?
刘雪微 works for 招银金融信息服务(深圳)有限公司
What is 刘雪微's role at the current company?
刘雪微's current role is 清华大学深圳研究生院 — 教务助理.
What schools did 刘雪微 attend?
刘雪微 attended 安徽农业大学.
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