顾静静 Email and Phone Number

JD：--Support my manager to set up the P&P for CS team--Support to write the online/offline reception techniques --Monthly department attendance--Taking minutes for important meetings (which involved in CS team)--Reception for visitors (the expert doctors who are invited to visit the hospital) with the introductions--Daily customer reception--Appointment arrangements & coordination with other depts--Assist my manager to communicate with other departments--Work with my colleagues (CS team) on customer related data statistics and analysis

JD:Part A--Account Management--Responsible for the renewal of group insurance-- Confirm with the actuarial department the renewal increase rate-- Prepare renewal profile before the end of the insurance year-- Communicate with customers and coordinate with the plan changing (adjusted the renewal plan according to customers' needs & company policy)-- Communicate with the insurance intermediaries or HR regularly, and collect their requires.-- Completed the renewal contract and collected the personal information of the customers to ensure the timely completion of the enrollment proceduresPart B: Member Services: --Provide daily customer service support-- Settlement of customer claims disputes-- Client's hospital appointment-- Customer welfare consulting- Connect Clients and get back EOB-- Customer claims progress inquiry checking

undertake patient-centred interviews identify areas where the person wishes to change how they feel make an assessment of risk the client poses to themselves and others provide assisted self-help, liaise with other agencies and provide information about services understanding common mental health problems and Pediatric Therapy (Speech Language; Occupational Therapy; Physical Therapy; Learning Support) listening and treating people using a range of therapeutic approaches; building trusting relationships with people; working with people in a calm manner, particularly when presented with distressed service users; communicating with people one-to-one, over the phone or in a group setting; writing letters or reports for other healthcare or clinician professionals; empowering people to manage their mental health effectively; maintaining patient records;