Allen Cao Email & Phone Number

中国 上海市

1. 与经销商合作或主导新项目的售前方案设计，全面负责需求调研、现场勘查、以及项目的技术可行性评估，确保方案契合客户实际需求并具有前瞻性和创新性。2. 根据客户的具体业务需求，开展深入的需求调研，结合实际场景设计个性化的AMR解决方案，确保方案的技术可行性和高效实施。3. 负责协调处理终端客户及经销商在项目实施和运行过程中遇到的技术问题，针对复杂问题及时与国外总部沟通并跟进解决进度，确保问题的快速解决和客户满意度。4. 为经销商提供基于其现有技能水平的差异化培训，定制强化技术培训计划，帮助他们掌握最新的AMR技术与操作流程，提升项目支持与服务能力。5. 配合经销商处理项目的售后服务问题，提供技术支持和维护服务，确保项目的稳定运行并提升客户体验。6. 在项目落地阶段，密切跟踪实施进度，提供现场技术支持，确保方案的顺利执行和最终交付。

Shenzhen

1. Fully responsible for the overall coordination and supervision of JD's AMR project portfolio, ensuring timely acceptance and smooth implementation of projects.2. Develop detailed project plans, regularly engage in technical discussions with clients, respond promptly, and coordinate issue resolution to drive steady project progress.3. Summarize reviews and execution statuses for multiple projects, ensuring the completeness and accurate archiving of project documentation.4. Effectively manage project timelines, identify potential risks in advance, and formulate contingency plans to ensure on-time completion.5. Interface with client needs, assess the priority and feasibility of requests, and collaborate closely with product managers and R&D teams to resolve client issues efficiently.6. Manage and coordinate internal and external resources to ensure seamless project execution, promptly alerting to potential risks and preparing backup solutions.7. Monitor project progress, identify and address factors affecting timelines, ensure the timely delivery of milestones and phased outcomes, and provide regular updates to stakeholders.8. Strictly control the quality of on-site deployments, address existing and potential issues promptly, organize teams to develop and implement solutions, and ensure successful project delivery.

上海

※ Phase1 （05/2017 ~12/2018） I have been responsible for the on-site service supervisor of an e-commerce project of the company. My responsibilities are as follows:1) Participated in the installation and debugging of the sorting machine, including but not limited to equipment installation, equipment parameter configuration, parameter modification, etc., responsible for on-site after-sales service;2) Solve all kinds of problems of sorting machine. If the problems cannot be solved on site, be responsible for contacting foreign hotline for technical support;3) Responsible for technical training, technical docking and general on-site translation of foreign engineers, including training and technical communication;4) Handled the relationship between the company and customers, maintained the company image, and assisted in the cooperation between suppliers and customers;5) Lead the on-site reconstruction project to ensure that the project is successfully completed as scheduled;※ Phase2 (01/2019 ~ now) : Responsible for the installation, commissioning and on-site service supervisor of the company's DHL project in Hong Kong. The details are as follows:1) Participated in the installation and debugging of conveyor line and sorting machine, including but not limited to equipment installation, equipment parameter configuration, parameter correction, etc.,2) Solve all kinds of problems in the conveying system. For those that cannot be solved on site, contact foreign hotline for technical support;3) Responsible for technical training and technical docking;4) Daily work arrangement, daily maintenance arrangement, monthly, quarterly and annual maintenance implementation.5) Dealing with the relationship between the company and customers, maintaining the company image, and assisting in dealing with the cooperation between various suppliers and customers;

Shanghai

Service in an international express company for sorting machine equipment electrical maintenance .Include the maintenance of sorter electrical, convenor system, mechanical parts daily maintenance, daily maintenance of sorter main controller, a complete set of equipment maintenance of sorter, to ensure that the sorter can work normally, project reconstruction. 1) Responsible for the cross belt of the sorter maintenance, fault handling, daily maintenance, system upgrades, project modification, etc.; 2) To assist the conveyor belt, responsible for electrical aspects, such as electric transformation and troubleshooting3) To assist the company to deal with other project after-sales service work, solve the problem, regular maintenance of sorter and related equipment ; 4) Familiar with the related functional components of sorting machine equipment, understand how to installation the sorter tracks, sensors installation for sorter; 5) Timely and accurate finish the work, maintain customer relationship;

Shanghai

1. Service for the baggage sorter system of airport, involved in electrical and mechanical equipment maintenance; 2. Understand the baggage sorter system , familiar with electrical equipment, familiar with motor maintenance, familiar with roller and the installation& maintenance of the curve conveyor; 3. Familiar with the hardware architecture of SIEMENS S7-400 PLC system, to be able to read some simple control program, understand PLC of fault point and solve the problem, can eliminate some PLC hardware failure, can write some simple control program and configuration; 4. Understand the relays, safety relays, thermal relay, soft start, inverter, and troubleshooting; 5. Understand the sorting machine, understand the linear motor of drive unit, can solve some problems with the help of a network and manual; 6. Able to read drawings, equipment manuals, can quickly reasonability solving electrical failure and some mechanical failure;

Shanghai

1. Responsible for installation and debugging;2. Responsible for the electrical design that needs to modify and electric devices selection;3. Responsible for after-sales service on site;4. Carefully record the service report and put forward Suggestions to the company for improvement