Xavier Lin Email and Phone Number

全盘负责酒店运营管理与物业管理

上海亚朵S虎扑篮球酒店，上海亚朵LAB酒店，上海虹桥中心爱琴海亚朵S酒店 上海徐家汇A.T.HOUSE酒店

Description: 1 Project planing and positioning, including hotel design and renovation plan;2 In charge of renovation schedule, purchasing schedule, necessary licence and recruitment during pre-opening period;3 Build up and implement new SOP for Hotels and Service Apartments;4 Handle public relations and maintain government relationships;5 Cost control;6 Set up and implement new Membership program, take charge of marketing plan for each hotels. 7 Monitor OTA flows, Pricing, Data analysis and making sales goals for each period;8 Establish and implement training program;9 Risk management;10 Daliy management and report to board of directors.Subordinates:60| Reporting:ChaimanAchievements: 1 Taking 74 days to complete all pre-opening’s matters, including renovation, license applied and recruitment. Beyond schedule 16days;2 Wuxi Hotel: Compare last year before I in charge, Wuxi Hotel’s Annual Revenue increased 1.76 million, which from 2.97 Million to 4.73 Million; Occupancy increased 37%, from 27% to 64%;3 Xuzhou Hotel: taking 2 month to stabilize, monthly revenue reaching 570K, occupancy maintain at 67%, half year revenue reached 3.06M; 4 Overall OTA Ranking: Xuzhou Hotel from 0 to 4.8, Wuxi Hotel from 3.7 to 4.6;5 Best Branch Company Award in 2017-2018;6 Totally incharge 7 hotels and service apartments and handling emergency cases.

Description: 1 Make sure the operation is smooth at Front Office, Concierge and Business Center and take control of the budget. 2 Front office and concierge administration3 Front Office and F&B department roster planning;4 Daily ordering through SAP for Front Office and F&B department;5 Daily Payment Transaction Audit;6 Event plan and operate for in-house guest and associate.7 Attend to guest enquiries and ensure their comfort stay with us, achieve guest satisfaction before, during and after their stay.8 Follow up outstanding payment with In-House and upcoming guest.9 Handle with Walk-In Sales enquiries and facilitate with Showroom request.10 Planning holiday and business trip for VIP Guest.11 Assist DOS with China Market.12 Coordinates with relevant department to expedite job request. 13 Providing training program for Intern and new associate.14 Assist Department Manager plan and implement KPO, search and update the feedback from OTA.

Internship