Job Duties:§ The daily operation and management of the company and the op-team;§ To promote the work digitalization and optimize the team workflow;§ To maintain the existing customer resources;§ To do the professional training for the downstream clients;§ To customize itineraries for the overseas (mainly the South America, the Antarctic and the Arctic regions) tours; Be responsible for the enquiry, quotation and visas; To resolve any problem that happens during the tourJob Achievements:As the op-supervisor, I’m mainly in charge of the tours in the South America, Antarctic and Arctic, which are the key business of the company. The annual profit of this part accounts for about 70% of the total profit of the company. I’m in person responsible for the first orders of more than 90% of the immediate clients and ensure almost 100% satisfaction rate and 70-80 reorder rate.As the vice general manager, I’ve been maintaining of the good operation of the company, optimizing the service process and improving the team work efficiency. I’ve also trained new employees, enhanced the team cooperation and ensured the stable growth of the company’s profits.

To communicate with the HR managers of the company clients to get a good knowledge of their demands; To seek the suitable candidates and recommend them to the clients; To assist with the selection and the recruitment