Kyungeun Lee Email and Phone Number

* Provided the technical support for a variety of security, identity & authentication and compliance services (IAM, ACM, SSO, KMS, Config, etc)* Experience leading technical sessions for internal and external audiences on security services

* Deployment and troubleshooting support for Symantec security products (SEP, DLP, SMS, ATP, Altiris* Deployment and Maintenance for Cisco Email Security Appliance * Testing the McAfee CASB product and share the knowledge.

* Supported the various security products. (AV, Mail filtering, NAC, DLP, etc.)* Investigated and resolved the technical issues and customer environment issues. * Set up the test system in virtual environment and test product features or reproduce technical issues.* Did beta-test and evaluated new version of products in-house.* Handled the customer requests within the agreed service level and customer's complains flexibilty.* Developed some internal seminar’s material and shared the case histories in the tech team. * Provided technical sessions to partner engineers on product installation, best practice and troubleshooting.

* Provided the maintenance service for security products and troubleshoot the technical issues.* Participate in the Safe Zone Secure USB Deployment Project (NPS)

* Installed and configured the Symantec security products* Provided the maintenance service and troubleshooting the technical issues.* Wrote the Technical documentations* Managed the online tech community for end customer.