[ Current Work in Pantos ]•Identify, establish and manage multi-tier relationships across customer and Pantos organizations to ensure a long-term business partnership and achievement of corporate goals•Build and maintain executive relationships within the designated MNC customer accounts in FMCG Sector•Lead and manage customer presentations and proposals•Establish clear understanding of customer expectations and requirements•Provide customer oriented service at all times relating to specific sales and customer expectation issues•Plan & co-ordinate activities and programs to retain and develop sustaining sales revenue•Develop and manage after sales strategy for each of the designated account customers•Provide customer account revenue and activity reporting, as required by the Management team•Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio•Keep current and provide country MNC accounts strategy in line with country level business plans, ensuring profitable revenue growth•Provide country inputs to the development of account strategies•Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans•Drive sales improvement through regionally harmonized processes•Leading global RFI/RFP/RFQ process with regional/ country team to contribute to success

[ Business Career in DHL ]• Develop and implement a personal sales plan and call cycle that incorporates initiatives for building the relationships necessary to gain development business and maximize growth of existing customers• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information• Manage and develop a portfolio of existing major customers through building a strong customer relationship to ensure customer’s needs are recognized and met• Establish customer agreements and ensure and that pricing guidelines are always applied and fuel surcharge compliance and annual price increase targets for customers are met• Ensure that when any ongoing discrepancy arises between actual and promised volumes a re-negotiation takes place according to shipping to profile guidelines• Develop and implement an approach to secure competitors business (within our customer) in the shortest time possible• Establish opportunity pipeline to support this approach and target them accordingly• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk• Take appropriate corrective action internally and/or with the customer• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship