• 5 years of experience within IT field.• Experience using Microsoft Windows 10 and 11, Microsoft 365, Zoom, Microsoft Teams, TeamViewer; basic understanding of Network Protocols (TCP/IP, DNS, DHCP etc.)• Active Directory• IT Asset Management• Data loss management• VPN management• NAS management• Network management and issue resolution• • Technology Team Restaurant System Support• Managing McDonald's POS data transfer issues• PC Security Management (Sentinel One)• Remote support helps teleworkers solve problems in case of PC errors due to COVID-19• Create a manual to make new programs easier for users to use• Communicate with external partners to resolve issues at headquarters• Communicate with global teams and proceed with Ticket• Manage One Drive• technical knowledge in areas such as operating systems, networks, hardware, software applications and troubleshooting methodologies.• Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.• Experience handling support requests/escalations in a high-level technical support role.• Experience with Microsoft Office Products, Windows operating systems, and E-mail products (MS Outlook and Office 365).• Thorough understanding of network protocols.• Experience with InTune and MDM.• Ability to troubleshoot and resolve issues arising from user and hardware related issues.• Experience with PC imaging solutions and software packaging & deployment (Windows Laptops & Apple iPhones and iPads).• Experience installing and maintaining user related software applications.• Demonstrated problem-solving analytical, written, and oral communications skills.