[Associate – Survey Software Renewal Project]- As member of the project, analyzed survey software market to evaluated and build new business model- Cooperated with the accounting/marketing/customer service team to establish the business process and the structure of business management- To design DB structure and data exchange method collaborated with program development/security team- Designed UX/UI of the web site, the mobile application, the survey software, the back office system using Power Point and Figma- Participated in unit and integration test and resolved operating contradiction[Customer Survey Researcher]- Provided market segment by generating statistical analysis on 10+ survey data- Derived the validity of new business model by conducting the survey on potential customer - Conducted the application UX/UI survey to support application renewal project- Used SQL to analyzed customer status and survey data- Analyzed the customer’s behavior on special days (Christmas, Valentines etc.) using the social media data analytics tool- Designed questionnaire to collect new data such as customer’s coffee taste, interest for personalized marketing

- Analyzed factors such as Covid-19 impact, holidays effect, commercial influence that causes the sales fluctuations- Developed Excel sales reporting templates to track sales flow daily/monthly/annually, resulting reducing 35% turnaround time - Set a sales target based on the historical sales data analysis and considering external factors- Managed profit and loss report to explain the causes of changes in profit and loss - Assisted franchise owners’ business by posting operational guidelines and responding to inquiries

- In charge of managing Walmart’s garment order (10+ style a year - 100,000+ order per style) from sampling to shipment- Kept the track of sales data by garment style and colors and provided to buyer- Coordinated and managed schedule to meet the delivery date on the purchase order- Reported process and issues of orders to US and Vietnam buyer weekly- Received 200,000 additional order (4 styles) by preparing presentations, sample garments and raw materials for annual buyer meeting

- Assisted low-income households by fixing and remodeling their houses- Learned how to communicate effectively with co-workers- Encouraged low-income households by communicating effectively with them