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연사랑 Email & Phone Number

Global CX lead at MUSINSA 무신사

Location: Seoul, South Korea, Korea, Republic Of 4 work roles

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✓ Verified May 2026 2 data sources Profile completeness 71%

Current company

MUSINSA 무신사

Role

Global CX lead

Location

Seoul, South Korea, Korea, Republic Of

Company size

919 employees

Who is 연사랑? Overview

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Quick answer

연사랑 is listed as Global CX lead at MUSINSA 무신사, a company with 919 employees, based in Seoul, South Korea, Korea, Republic Of. AeroLeads shows a matched LinkedIn profile for 연사랑.

연사랑 previously worked as Product Manager at Class101 and CX Lead at 클래스101.

Company email context

Email format at MUSINSA 무신사

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MUSINSA 무신사

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Profile bio

About 연사랑

6년동안 CX팀에서 도급사와 인하우스 고객센터 운영 관리 및 고객 경험 관리를 하면서 VOC 응대와 분석을 통해 Insight 도출, Customer Experience 운영 기획, SLA설계 및 도급사 운영 관리, CS Knowledge Management 역할을 수행하며 팀 리딩 경험을 쌓았습니다. 6년간 쌓아온 Customer Insight를 바탕으로 클래스101의 Product Manger로 트랜지션했습니다.

Current workplace

연사랑's current company

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Musinsa 무신사

Global CX lead

Seoul, KR

Website

musinsa.com

Employees

919

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Company profile

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4 roles

연사랑 work experience

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Global Cx Lead

Musinsa 무신사

Seoul, KR

Product Manager

Current

Class101

대한민국 서울

Dec 2022 - Present

Cx Lead

클래스101

Nov 2020 - Dec 2022

Cs Project Manager

Coupang

송파구

[고객센터 SLA 설계 및 운영 관리]VOC 문의 트렌드를 바탕으로 Daily VOC 인입건수을 예측하고 인력 구성과 성과를 반영하여 8주치의 응대 지표를 예측하는 로직을 설계하고 대시보드화 하였습니다.향후 예상 응대 지표를 기준으로 필요 인력 산출하여 발주 및 출근율 등의 운영 커뮤니케이션을 하였고, 목표 지표 달성을 위한 세부 지표 타겟을 설정하였습니다. 예측 로직을 고도화하면서 예측치와 실제 운영 지표 간의 오차범위를 줄였고 이로 인해 운영 비용의 정확도가 높아졌고 초과 비용을 예방했습니다.

Dec 2016 - Oct 2020

Team & coworkers

Colleagues at MUSINSA 무신사

Other employees you can reach at musinsa.com. View company contacts for 919 employees →

김

김형미 Colleague at Musinsa 무신사 Seoul, South Korea, Korea, Republic Of View → SL

Sungho Lim Colleague at Musinsa 무신사 Seoul Incheon Metropolitan Area, Korea, Republic Of View → JG

Jungmin Go Colleague at Musinsa 무신사 Seoul, Seoul, South Korea, Korea, Republic Of View → 강

강현석 Colleague at Musinsa 무신사 Seoul, South Korea, Korea, Republic Of View → 최

최성우 Colleague at Musinsa 무신사 Goyang, Gyeonggi, South Korea, Korea, Republic Of View → 이

이경연 Colleague at Musinsa 무신사 Seoul, Seoul, South Korea, Korea, Republic Of View → YK

Yk Kim Colleague at Musinsa 무신사 South Korea, Korea, Republic Of View → 정

정환영 Colleague at Musinsa 무신사 Seoul Incheon Metropolitan Area, Korea, Republic Of View → 무

무신사 Colleague at Musinsa 무신사 Seoul, South Korea, Korea, Republic Of View → 김

김유진 Colleague at Musinsa 무신사 Seoul, South Korea, Korea, Republic Of View →

FAQ

Frequently asked questions about 연사랑

Quick answers generated from the profile data available on this page.

What company does 연사랑 work for?

연사랑 works for MUSINSA 무신사.

What is 연사랑's role at MUSINSA 무신사?

연사랑 is listed as Global CX lead at MUSINSA 무신사.

Where is 연사랑 based?

연사랑 is based in Seoul, South Korea, Korea, Republic Of while working with MUSINSA 무신사.

What companies has 연사랑 worked for?

연사랑 has worked for Musinsa 무신사, Class101, 클래스101, and Coupang.

Who are 연사랑's colleagues at MUSINSA 무신사?

연사랑's colleagues at MUSINSA 무신사 include 김형미, Sungho Lim, Jungmin Go, 강현석, and 최성우.

How can I contact 연사랑?

You can use AeroLeads to view verified contact signals for 연사랑 at MUSINSA 무신사, including work email, phone, and LinkedIn data when available.

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