박성진 Email & Phone Number

Incheon, South Korea

서울 인천 지역

회사 합병으로 한불모터스에서 소속이 바뀌게 되었음. Regulation, after-sales management Government promulgated regulation and draft regulation review and executive summary, report to all regions  Lead Greeen house gas management and simulation report to MOE. Lead Eco-innovation technologies certification and after-sales management and report to MOE. Lead NMOG+NOx Fleet Average System and report to MOE.  Emission, noise & fuel economy certification PSA EV modify certification and EVsubsidy application – Models; e-2008, e-208 and DS3 E-TENSE, Lead homologation test. PSA 1.2 gasoline – Models; 5008, 3008 and DS7 Crossback  Jeep Renegade 1.3 gasoline Jeep Grand Cherokee L PHEV

대한민국 서울

 Emission, noise & fuel economy certification PSA EV certification and EVsubsidy application – Models; e-2008, e-208 and DS3 E-TENSE, All test are done in Korean official lab. PSA 1.5 diesel Euro 6D temp (RDE 6.2) – Models; 5008, 3008, 308, 308SW, 508, 508SW, Grand C4 Spacetourer, C5 Aircross and DS3 Crossback  PSA 1.5 diesel Euro 6D (RDE 6.3) – Models; 5008, 3008, 308, 308SW, 508, 508SW, C3 Aircross, Grand C4 Spacetourer, C5 Aircross and DS3 Crossback  PSA 2.0 diesel Euro 6D (RDE 6.3) – Models; 5008. PSA 1.2 gasoline – Models; 5008, 3008 and DS7. Lead emission, noise and homologation test. PHEV, MHEV regulatory affairs and preparation of certification. Fuel economy testing for all selling models before implement in the market Coast down testing data review. Technical review FE testing and report to authority Vehicle safety compliance letter application for all selling models before implement in the market every year. Vehicle safety compliance testing follow up.2 non-compliance items - Flammability of interior materials, TPMS Regulatory affairs and government affairs to cope with new and current Korean regulations as following. Korea-EU FTA related regulatory interpretation. MOLIT (Ministry of Land, Infrastructure and Transport) related, Motor Vehicle Control Act, Korea Motor Vehicle Safety Standard, Federal Motor Vehicle Safety Standard, UNECE etc. MOE (Ministry of Environment) related, Atmospheric Environment Preservation Act, Noise and Vibration Control Act, Certification and test procedure, Test Procedure of Manufactured Motor Vehicles, Green House Gas emission standard etc. MOTIE (Ministry of Trade, Industry and Energy) related. KCC (Korea Communications Commission) related. Greenhouse gas eco-innovation technologies application. Calculation of Greenhouse gas of the company fleet by sales volume and how to react governmental requirement and set up recommendation of product portfolio.

대한민국 서울 강남구

 After-sales market dealer KPI management including CSI(Customer Satisfaction Index), FFV (First Fixed Visit) Dealer service manager, workshop manager, mechanics training and management through warranty policy, warranty system operation and warranty audit Recall management – all safety, non-compliance and emission recall and customer satisfaction campaign preparation and follow-up and managing completion ratio Budget control - Supervise budget for technical and training operation Warranty management – Warranty policy, warranty system operation, warranty audit setup and audit Pre-Delivery Inspection quality management Technical support & coordination & management - Coordinate and control all activities of technical support team personnel, field support and techincal training Field service control - Communication with workshop managers or dealer principal to define scope of technical support and assign staff to support or direct support Product quality follow-up - Follow-up major quality issues and feedback to CTC through CAGRIS And communication with CTC for problem and solution Quality and technical meeting - Arrange regular quality and technical meeting with workshop managers to exchange experience of service and technical issues Service information - Guide and control timely distribution of service information, technical action and recall, service literature, tools and equipment Training control - Planning and annual training programs(tech and non-tech) with full-time trainer and monitoring training progress New vehicle launch preparation - Coordination and support new vehicle launch related work especially technical updates Regulatory affairs and government affairs to cope with new and current Korean regulations as following

 Technical support for technical market solution. -Engine, transmission, brake system, air system, electrical trouble shooting, programming and calibration each electrical control unit. Correspondent key function of VCADS (Volvo Computerized Automotive Diagnosis System) with Volvo Action Service team in Belgium. Manage market quality matters and reports. Manage Quality Action Group (related new launching vehicles). Manage service campaigns. (i.e. recalls, technical action for vehicle) Analysis monthly top 50 quality related problems by cost and frequency in warranty system. Try to get solution of market quality matter with field service engineers. Manage biannual national quality meeting. Manage Volvo action service-emergency call center. Auditing process of call center with field service engineer. Improving action service and follow-up. Support for 2 service Swedish service advisors. Training field service engineers about field service tips, market quality related problem. Translation documents into Korean in case of emergency

대한민국 서울 마포구

 Service Planning (Service operation KPI management) and Marketing• Annual service target agreement management with BMW Korea- 2004 year net profit contribution 56%- 665,862,757 won out of 1,189,000,000 won• Service target items-annual base and audit by quarterly• Service Campaign management (winter campaign, Christmas, refresh campaign, resort campaign, lifestyle & accessory campaign etc)• After-sales turnover and profit management• Time clocking management and training for mechanics• Service Mobile(Roadside assistance) management including service mobile call data analysis• Capacity planning and reservation system setup and training• DMS system (Kerridge) setup and end-user training• Administration and troubleshooting for DMS (Dealer Management System)• Non-technical training all new service advisors, mechanics and service managers• Setup computerized diagnosis network (DIS plus, GT1, OPS, OPPS etc)• Loaner car (Courtesy vehicle) management system development Manage vehicle warranty claim- 8 branch service workshops in Korea• Warranty Claims Analysis• Warranty budget control-ACS and Dealer Goodwill• Service Information management• Recall and Technical Action campaign management• Preparing warranty audit by BMW Korea for each branch office • Preparing and performing internal warranty audit• Training issued technical problem for sales people and service advisors

대한민국 서울

Sales and Marketing Department-Technical Sales and Support Manager Managed global export /import product sourcing and (stock) sales Marketing international business; competitor analysis, price research, analyzed local market Communicate with international suppliers Product registration working with Korea chemicals management association Maintained knowledge of applicable industrial regulatory affairs and legislative amendments Increased sales volume from $8,750 to $240,000 for Thailand market Managed currency exchange and trade finance

대한민국 서울

After Sales Department- Service planning and marketing, Assistant Manager BMW Service marketing and planning Develop labor management system and training for service workshop Planned, prepared, organized and assisted dealer’s service marketing campaigns Analyzed customer and dealer’s satisfaction index and improved customer service Analyzed and operated warranty system Prepared dealer workshop Administrated technical action, service information Owner’s manual publishing Trained general and special automobile maintenance Competitor’s pricing survey and strategic pricing building to parallel with profitability and customer satisfaction

대한민국 서울

Piping Engineering Group, Engineer Process analysis and piping line design for chemical plant Material selection, material control, material requisition control Technical Bid of Evaluation for piping material Trained 3D CAD

석사, Mba

Corporate MBA

공학사, 기계공학과

Education record

Activities and Societies: EJC(English Jounalism Club)