• Responsible for various translation and interpretation duties, including written official texts, audio files, live speaking presentations, etc.• Communicate with international cities' officials to cooperate and hold international events.• Set budget and implement it to operate projects and events for the public.• Monitor VOC and inquiries from the public regarding the services offered by SWCIC.

• Offered a high level of personalized service at all times to every passenger.• Demonstrated teamwork and time management through excellent communication skills that led by example to colleagues, receiving high-performance evaluation each month.

• Anyalzed KPIs and leveraged them to identify sales trends to facilitate action plans for the improvement of sales.• Assisted senior management to support store operations and back office both in and out of the store, ensuring that all relevant processes and procedures are communicated and implemented.• Recruited brand reps and organized training to develop retail talent and reach sales goal.• Monitored and managed VOC and customer complaints

• Trained in safety, security, medical, and service on board with a 6-week-intensive course.• Worked with multi-national colleagues with various cultural backgrounds and served to represent and promote Emirates airlines to the public• Provided excellent customer service on board and ensured all Emirates standards were met on every flight.• Performed duty-free sales on board, serving as one of the top performers.