박소연 Email & Phone Number

South Korea

• Responsible for various translation and interpretation duties, including written official texts, audio files, live speaking presentations, etc.
• Communicate with international cities' officials to cooperate and hold international events.
• Set budget and implement it to operate projects and events for the public.
• Monitor VOC and inquiries from the public regarding the services offered by SWCIC.

Hong Kong

• Offered a high level of personalized service at all times to every passenger.
• Demonstrated teamwork and time management through excellent communication skills that led by example to colleagues, receiving high-performance evaluation each month.

Seoul, South Korea

• Anyalzed KPIs and leveraged them to identify sales trends to facilitate action plans for the improvement of sales.
• Assisted senior management to support store operations and back office both in and out of the store, ensuring that all relevant processes and procedures are communicated and implemented.
• Recruited brand reps and organized training to develop retail talent and reach sales goal.
• Monitored and managed VOC and customer complaints

Dubai, United Arab Emirates

• Trained in safety, security, medical, and service on board with a 6-week-intensive course.
• Worked with multi-national colleagues with various cultural backgrounds and served to represent and promote Emirates airlines to the public
• Provided excellent customer service on board and ensured all Emirates standards were met on every flight.
• Performed duty-free sales on board, serving as one of the top performers.