A finicial consulting division of Cogito-research, data analysis and visioning of the future according to goals and a defined framework

1) Response Complaints- Assisted customers with inquiries regarding process of refund fulfillment, necessary documents and qualifications.- Held briefing session with team members for over 3,000 tenants affected by lease fraud.- Understood the context of complainants and transferred them to the staff in charge.2) Documents Review- Reviewed at least 20 required documents by the related law and bylaws for refund application.- Refund application forms, Housing payment receipts, Loan contracts, etc.3) Customer Management- Handled Korean Lease Protection Act, Real Estate Registration Act, company regulations and terms and conditions for the tenants of the dead lessor ; requested additional documents, searched for the precedents.- Tracked the present condition of examination stage, the person in charge and the financial information.