- Responsible for administrator - Ensuring all issues are resolved within SLA by categorizing and prioritization. If needed, escalating to other internal and external as appropriate- As Project manager , responsible for Change enablement (research their current work environment and education Google Workspace in order to lead success work transformation) and help customers change management.-Tracking and reporting weekly issues in order to analyze issues and make trends to better support.- Educating End- sers and administrators to train better user experience (workshops, online education, written guides)-Jira, Zendesk project for support ticket management in order to set and build a support portal based on SLA. -Offering a variety of formats (Google Docs, Slide and Jira Confluence) of user guides to provide better user experience-Produced monthly Update newsletter in order to acknowledge updates from vendors and make better use cases.

Kuwait AI-Zour Import Project as Document Controller, Hyundai Engineering[Feb 2017 – July 2018]-Responsible for coordinating Outgoing Correspondences between Company and Contractor-Handle incidental documents log-Expedite the Overdue Correspondences and Weekly/Monthly reports-Supported Project Procurement document-Ensuring all documents are as up to date as possible within Electronic filing system. -Coordinate and arrange schedules for partner companies.English teacher, chungdam learning[Aug 2016 – Nov 2016]-Teaching Elementary/ Middle students -Organizing categories for lessons-Consulting students and controlling grades for each levels