Front Desk Staff
Current- Take, Cancel, and change room reservations- Register arriving guests and assign rooms- Process groups arrivals and departures- Process guests' departures, calculate charges and receive payments- Intercommunicate with other departments such as Housekeeping, Security, F&B, etc.- Balance cash and complete balance sheet, cash reports and related forms- Investigate and resolve complaints and claims- Concierge - Answer phone and relay telephone calls and messages- Assist clients/guests with special needs- Maintain an inventory of vacancies, reservations and room assignments