-Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.-Respond to inquiries or requests in inventory management, data entry and training.-Support with onboarding process for newly acquired properties by ensuring their content and imagery supports optimum customer visibility.-Create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information.-Ensure that the product is complete and competitive, by the types of room build, rate plans, rates and inventory.-Communicate directly with Expedia sales teams (Market Managers), hoteliers, and other support colleagues.-Train the hoteliers on tools and processes that will optimize their products on our sites and support their ability to self-serve.-Learn and understand the online travel agency (OTA) industry, connecting the work to business goals.-Identify process and program issues and inefficiencies and bring them to the attention of our improvement teams.-Own issues from the time you receive them to the time they are resolved, working quickly to meet partner expectation-Focus on providing inbound and outbound support to our hotel and property partners.-Be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.-Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

-Support with onboarding process for newly acquired properties by ensuring their content and imagery supports optimum customer visibility.-Create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information.-Ensure that the product is complete and competitive, by the types of room build, rate plans, rates and inventory are loaded by the hotel or via their Channel Manager.-Make decisions and apply content appropriately following defined processes and classifications-Communicate directly with Expedia sales teams (Market Managers), hoteliers, and other support colleagues.-Demonstrate solid customer-service skills and interact clearly and professionally via email and telephone.-Build new hotel content and perform ongoing maintenance of hotel content.-Respond to emails and calls from hotels and Expedia sales teams, operating within preset timeframes.-Train the hoteliers on tools and processes that will optimize their products on our sites and support their ability to self-serve.-Learn and understand the online travel agency (OTA) industry, connecting your work to business goals.-Identify process and program issues and inefficiencies and bring them to the attention of our improvement teams.-Own issues from the time you receive them to the time they are resolved, working quickly to meet partner expectations.-Use multiple software programs including Salesforce for general support management.

• Received positive assessments from other employees and Director of Finance• Learned finance tasks mainly about outcome, income, and house charge of the overall hotel business• Organized purchase orders, VAT, and house charge on daily basis• Supported on CAPEX and month-end statement• Prepared Powerpoint materials for monthly boards of directors and stockholders