김재일 Email & Phone Number

김재일 is a 르노코리아 사업소장 at Renault Korea Co.,LTD (르노코리아 주식회사).

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  사업소장

  Renault Korea Co.,Ltd (르노코리아 주식회사)

  Aug 2024 - Present - 대한민국 서울

  Turnover, Commercial contribution via Parts & Axs marketing CS mgt, Network mgtRenault Korea Motors Region AFS Support Team Chief _ Mar.2021–Aug.2024● Managing Svc network(center, corner and Parts dealer), P&A Turnover, CS and field issue● Implementing and managing B2C, B2B Program(Target Bonus, Product incentive) and CS Actions● Network evaluation and open/closing● Launched Field Performance Dashboard, which has trend of T/O, entries, CS, Loyalty and efficiency(Region, outlets level) for global management ● Developed Loyalty Dashboard (Region, outlets and field staff level) and improved parts loyalty ● Developed Entry Trend w/ UIO (vs. Y-1, Y-3 / Region level, City level comparison)● Set Svc network profile(Personnel and official record including issues) for easy & better understanding● Starting New Biz : Tire breakthrough, Bodywork/Mechanic repair program, biz scheme consultingParts & Axs Marketing Team manager (Reported directly to Op. Chief for 4 years) May 2012 – Feb. 2021 ● Budgeting : Coordinated and reported annual aftersales budgets, mid-year reforecasts and three-year plans (Strategy, action plan) * Hypothesis : T/O per car by ageing(Mech/Bodywork), UIO evol(mix)., commercial actions, pricing, C/R, accident %● Performance management : Managed Parts & Axs business performance vs. Budget, Y-1 (YTD) and RP* 320 BW Turnover, 150 MB Commercial contribution ● Reporting : Monthly biz action review (KPI updates, landing forecast and closing) to the CEO, S&M Div. Chief and Renault corporate mgt members● B2B/B2C Biz mgt : Managed Bonus program(Quarterly/spot), incentive schemes(loyalty commodities), bodyworks(Vehicle economically irreparable program), Tire, Paint B2B ● Pricing : Parts & Axs price adjustment incl. CAP survey (Retention : 65%) ● Svc product : Managed EW product and launched maintenance products● Analysis P&L of P&A actions / Mcx(marketing expense mgt) / CR TFT with purchasing, technical operation