Professinal SummaryMore than 28 years of proven track in a broad range of service and support business roles, include management role of Service portfolio, Channel service business, Solution and Account support, ESSN product support, Learning and Development, Program and Project manager of APJ and business strategy planning position. Solid experience in account management, customer support and services, process, quality, customer advocate, field engineer, lead influencer, trainer, coach and role model. Held several key leadership positions including currently Attach, Life Event Service and Education Service, Channel service business and Enterprise Account service management, Enterprise Sever Storage and Network support delivery management, Channel Partner support delivery management, Learning and Development management, Total customer Experience leader, Business Strategy planning representative, Project and Program manager in APJ level, Field development and Support Engineering representative and HP3000 System engineer.Experiences1. Life cycle Event Services, Packaged Consulting Service and Education Service management in 20172. Packaged Services and Support BU manager in 20173. Channel Service sales and delivery program manager in 20164. Account Solution Support and Product manager from 2009 to 20155. Channel Partner support delivery manager from 2006 to 2008Key achievement1. APJeC TS Best Channel Performance in New Solutions2. Implement Key Industry Standard Server customer support & delivery program3. Implement New Storage support team4. Implement Volume Service partner consolidation program5. APJ High Flyer awardKey Strength and Skills1. Situation insight through data analysis2. Positive personality with creative thinking capability3. Program development experience and skills4. Excellent collaboration and ommunication skill with strong relationship building capability 5. Abundant experience of customer services and supports