Focused on operational improvements and system upgrades across various modules, I have managed system planning and project management. Key responsibilities include:- Planned and managed S-CRM maintenance modules including one-stop e-contract, quote/approval/contract/order processes.- Developed materials management modules for S-CRM involving material claims, quotes/orders, inventory, and materials management.- Designed partnership management (joint venture, payment distribution, construction fees) and customer management (personal data, billing information, debt management) modules.- Conducted operational improvement tasks to enhance efficiency and system functionality.- Undertook pre-project planning tasks such as estimating development efforts, technical discussions, and contractor selection.Key Projects:- Hyundai Elevator Service (subsidiary) S-CRM Implementation and ERP Upgrade Consulting Project – Project Leader ('24.02 ~ '24.04)- MOD (Modernization) Cost Calculation Automation Project – Project Leader ('24.05 ~ '24.09)Key Responsibilities:- Successfully completed numerous operational improvement tasks, enhancing system convenience and stability.- Conducted detailed interviews with stakeholders to capture and implement precise system requirements.- Chaired meetings to coordinate schedules, set agendas, documented minutes, and managed project timelines effectively.Key Achievements:- Successfully implemented comprehensive system upgrades and enhancements, improving overall system efficiency and compliance with industry standards.- Laid a solid foundation for the execution of the Hyundai Elevator Service (subsidiary) S-CRM construction and ERP upgrade project.- Automated key processes in cost calculation and contract management, significantly reducing manual labor and enhancing accuracy and efficiency.

Managed the passenger business intelligence (BI) system, supporting data-driven decision-making. Key responsibilities included:- Provided data visualization and query writing to extract actionable insights from large datasets.- Managed and maintained reservation, ticketing, boarding, and revenue data, ensuring accuracy and integrity.- Oversaw ETL (Extract, Transform, Load) processes for the Data Warehouse (DW), facilitating timely data availability for analysis.Key Responsibilities:- Conducted regular data quality checks and performance monitoring to ensure system reliability.- Collaborated with sales, marketing, and operations teams to provide tailored reports and dashboards, enhancing business strategies.- Engaged with stakeholders to gather feedback and provide training on BI tools and reporting capabilities.Key Achievements:- Improved data quality and accessibility, leading to more efficient reporting and analytics.- Streamlined ETL processes, reducing data processing time and enhancing system responsiveness.

Developed and operated five Java-based web/batch systems as part of the Asiana Airlines Reservation System.Managed the following systems:- Asiana Airlines Group (Travel Agency) Reservation System (REV-I)- Passenger Solutions Cost Analysis System (BMS)- No-show Penalty System (Noshow Penalty)- Airline Ticket Price Inquiry System (ALPS)- Seat Upgrade System (Upgrade Standby)Key Project:- Asiana Airlines Passenger Cost Analysis System Upgrade Project – Project Manager ('20.01 ~ '20.06)- Asiana Airlines Cost Reduction Proposal – Analyst and Report Preparer ('19.03 ~ '19.06)- BMS Solution Sales PoC for Jeju Air, Air Seoul, Air Moldova – PoC Lead ('17.11 ~ '18.06)- Airline Ticket Price Inquiry System Development – Web Developer ('17.08 ~ '17.11)- Travel Agency Utilization Analysis System Development – Web Developer ('17.03 ~ '17.06)Key Responsibilities:- Ensured the stability, performance, and scalability of all five systems.- Conducted regular system performance monitoring, troubleshooting issues, and minimizing downtime to ensure smooth operations.- Collaborated with cross-functional teams, including marketing, sales, and customer service, to introduce new features and system enhancements based on business needs.- Worked closely with stakeholders to ensure the systems met operational and business requirements, improving both back-end processes and front-end user experience.Key Achievements:- Led several system upgrades and enhancements, improving overall system efficiency and compliance with industry standards.- Enhanced the group reservation process, reducing booking times and increasing system reliability for travel agencies.- Automated key processes such as no-show penalty enforcement and seat upgrades, significantly reducing manual work and improving accuracy.

Internship Responsibilities:- Conducted research on 'IoT-based District Heating and Heat Demand Integrated Management System Technology Development' in collaboration with Korea District Heating Corporation.- Led the equipment failure prediction part using deep learning.- Defined failure criteria, processed data, performed EDA using Tableau, and prepared reports.- Presented studies on various machine learning algorithms and deep learning topics.

Internship Responsibilities:- Developed an internal leave process using Google Apps Script.- Gained an understanding of energy data collection through mobile devices.- Built a web page to monitor device status based on data collection.