Digital transformation / Process Innovation / Data analytics / Product Planning / Business strategy / KPI / Project Management Consultant, USCPA Ability to use data tools such as Python, SQL, and Excel• Digital Transformation (DT) - Developed strategies for operations and capability enhancement. - Designed strategic initiatives and roadmaps for business innovation using emerging technologies.• Process Innovation (PI) - Identified process improvement measures and established efficiency optimization plans. - Led the enhancement of company-wide processes spanning sales, contract, billing, and accounting.• Data Analysis - Conducted social data analysis, including sentiment (positive/negative) analysis. - Built a Social War Room to detect trends and issues in real-time. - Designed big data visualizations, defining metrics/dimensions, screen layouts, and functional requirements. - Refined master data, including classification and attribute information.• Product/Service Planning - Developed user scenario concepts and proposed innovative business models. - Identified potential partners for business model development and collaboration opportunities.• Business Diagnostics & Growth Strategies - Conducted corporate performance analyses and industry benchmarking to establish growth strategies. - Performed ROI and breakeven point (BEP) analyses through investment cost and revenue simulations.• Performance Management & KPI Development - Built performance models using PDT (Performance Driver Tree) analysis. - Enhanced performance evaluation systems, established KPIs, and improved assessment frameworks.