 Jaykrishna Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Senior Professional at Marvell Technology, I lead the strategic management of Apple’s global macOS device fleet. My role focuses on optimizing device management processes, handling escalated technical issues, and overseeing the Jamf Pro infrastructure to ensure operational excellence.Key Responsibilities:💡 macOS Device Management:Design and implement comprehensive macOS device management strategies. Ensure efficient device enrollment, configuration, and deployment on a global scale.🛠️ Jamf Pro-Administration:Oversee the Jamf Pro infrastructure, including setup, configuration, and maintenance. Address advanced technical issues to maintain system reliability and performance.🔍 Escalated Issue Resolution:Manage and resolve complex technical issues beyond standard support. Expertise in troubleshooting device configurations, software deployments, and network connectivity.🛡️ Security and Compliance:Ensure compliance with security protocols such as encryption, authentication, and access control. Conduct regular audits and monitoring to uphold security best practices.🤖 Automation and Optimization:Develop and maintain automation scripts and workflows to enhance operational efficiency. Automate routine tasks like software installations and updates to streamline processes.📚 Documentation and Process Improvement:Create and maintain detailed technical documentation, SOPs, and knowledge base articles. Refine processes and ensure best practices are documented and accessible.📈 Continuous Learning:Stay current with advancements in macOS and Jamf technologies through continuous learning and certifications. Apply new knowledge to drive improvements and innovation.🌍 Global Service Desk Leadership:Lead the Global Service Desk (GSD), managing escalated issues and ensuring high service standards. Oversee ticketing and change management processes to ensure effective resolution and smooth change implementation.

Delhi, India

1. macOS Device Management: Implementing and managing macOS device management strategies, including device enrollment, configuration, and deployment using Jamf Pro. Developing and implementing macOS deployment workflows, policies, scripts, and configuration profiles to ensure seamless device management, software distribution, and patch management.2. Jamf Pro-Administration: Managing and maintaining Jamf Pro infrastructure, including server setup, configuration, and optimization. Creating and managing Jamf Pro accounts, users, groups, and policies. Monitoring and troubleshooting Jamf Pro issues.3. Troubleshooting and Issue Resolution: Providing advanced technical support and troubleshooting for macOS devices and Jamf Pro-related issues. Diagnosing and resolving complex technical issues related to device configurations, software deployments, security settings, and network connectivity. Collaborating with cross-functional teams, and end-users to resolve technical issues in a timely and efficient manner.4. Security and Compliance: Security best practices for macOS devices, including encryption, authentication, access controls, and vulnerability management. Ensuring compliance with industry standards, regulations, and internal policies. Monitoring and auditing macOS devices for security compliance and taking appropriate actions to remediate vulnerabilities.5. Automation and Scripting: Developing and maintaining automation scripts, tools, and workflows to streamline macOS device management processes. Automating software installations, updates, and configurations using Jamf Pro.6. Documentation and Knowledge Sharing: Creating and maintaining technical documentation, standard operating procedures (SOPs), and knowledge base articles for macOS device management and Jamf Pro administration. 7. Continuous Learning and Professional Development: Staying updated with the latest macOS, Jamf, and other relevant technologies through continuous learning, and certifications.

Delhi, India

As a Project Team Lead, i was responsible for leading and managing a team of professionals to implement digital service transformation initiatives using Apple technologies. and collaborating with cross-functional teams, and business leaders to define project objectives, scope, and deliverables, and drive the successful execution of projects to achieve desired outcomes.my responsibilities include:1. Project Planning and Management: Developing comprehensive project plans, timelines, and budgets for digital service transformation projects using Apple technologies. Defining project goals, objectives, and success criteria. Assigning tasks and responsibilities to team members, monitoring progress, and ensuring timely completion of project milestones.2. Team Leadership: Leading and managing a team of professionals, providing direction, guidance, and support. Setting performance expectations, conducting performance reviews, and facilitating professional development opportunities for team members. Ensuring effective communication, collaboration, and coordination among team members and stakeholders.3. Quality Assurance and Risk Management: Ensuring that projects are delivered with high quality and adhere to industry standards, best practices, and regulatory requirements. Monitoring project risks, issues, and dependencies, and taking proactive measures to address them.4. Continuous Improvement: Driving continuous improvement in project management processes, tools, and methodologies. Identifying areas of improvement, developing and implementing process enhancements, and sharing best practices with team members and stakeholders.5. Apple Technology Expertise: Demonstrating expertise in Apple technologies, including macOS, iOS, Apple Business Manager, and other relevant tools and technologies. Keeping up-to-date with the latest trends and developments in Apple technologies and incorporating them into service transformation initiatives.

Delhi, India

My responsibilities here:1. Technical Support: Providing technical assistance to customers and partners, diagnosing and resolving issues related to Apple products, technologies, and services. Responding to inquiries and providing solutions in a timely and efficient manner. Troubleshooting hardware and software issues, identifying root causes, and implementing appropriate solutions.2. Customer Relationship Management: Building and maintaining positive relationships with customers and partners by understanding their needs, providing exceptional service, and exceeding expectations. Demonstrating excellent communication and interpersonal skills, and maintaining a professional and customer-focused approach in all interactions.3. Product Knowledge: Demonstrating deep knowledge and expertise in Apple products, technologies, and services, including macOS, iOS, Apple devices, Apple Business Manager, iCloud, iTunes, AppleCare, and other relevant tools and technologies. Keeping up-to-date with the latest features, updates, and developments in Apple products and technologies, and staying informed about industry trends and best practices.4. Technical Training and Documentation: Providing training and guidance to customers, partners, and internal teams on Apple products, technologies, and services. Developing and delivering technical training programs, workshops, and documentation to educate users on best practices, troubleshooting techniques, and product features. Creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides.5. Issue Resolution and Escalation: Managing and resolving technical issues, incidents, and requests in accordance with defined service level agreements (SLAs). Escalating complex issues to higher levels of support or appropriate teams for resolution. Tracking and documenting issues, resolutions, and customer interactions in a timely and accurate manner.

New Delhi Area, India

An Infrastructure Technical Support Executive is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems hardware, software and other related infrastructure.Resolve Customer Queries or issues related to Apple Product. Suggest and Approach the right solution.Experienced in MDM and mobility solution.Displaying enthusiasm and high quality of Product & Pay attention to the customer's objective of buying & help customers to choose the right Product. Ability to Give the Product Training to the Customer and makes them user friendly with iPhone’s & iOS (After Sales Assistance). Processing Sound understanding of Apple Products & 3PP brands. Understand benefits, features and functions of Products Handled.Hands on Troubleshooting Experience in iPhone’s /Apple Server.

Sonipat, Haryana, India

B.Tech, Electrical And Electronics Engineering

Experienced and highly motivated B.Tech graduate in Electrical and Electronics Engineering with a passion for innovation.

Diploma, Electrical And Electronics Engineering, A+ (Distinction)

During the three-year diploma program in Electrical and Electronics Engineering: Electronics: This area focuses on the study of electronic.

10Th, General Studies, 2Nd