Direct management of assigned crew through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained.Brief, coach,evaluate, assess the team. Train new staff members.Analyse individual cases and trends in performance, attendance or behavior.Encourage and recognize good performance and ensure regular one to one communication and feedback.Address under performance through timely intervention and provision of management.Apply clear assessment criteria and measures for on board appraisals.Long haul flights department A380 and B777Trainings inflight entertainment systems Panasonic/Thalès/Rockwell. Training in the use of the Ipad for cabin crewmembers.19000 hours of flight of which 1700 on board CONCORDE.

Long haul cabin crew department. Inflight business manager.Responsible for all aspects of performance management on the Caribbean and Indian ocean division (800 cabin crew from all ranks : main crew, pursers, and cabin service directors).Expert in identifying talent and recognising excellent performance as well as managing performance that needed to be developed.B747 B777 A340/330

Europe network Instructor.Internal recruitment of candidates for purser and chief purser positions.Hierarchical view of staff (promotions).Skyteam alliance ambassador for the European cabin crew department.A321/320/319/318 B737

Africa networkAsia networkCRM crew ressource management internship design - CRM training AF Academy to develop and implement those programs.

Flight attendant/PurserConcorde division (1700 hours on 230 return flights Paris New York)and around the world chartered Concorde flights

Steward sur 747 A300 A310 727

STEWARD DC8 707French European airline

Steward sur TGV.Lancement des lignes à grande vitesse.

Steward sur les appareils de la flotte présidentielle et ministérielle.Mystère 20 Falcon 50 et CaravelleSteward aboard the Air Force One fleet (french gouvernment) during my military service.