Throughout my 16-year career in the Hospitality industry, I have held various roles, starting from a bartender and waiter to a supervisor and eventually a manager. As a Guest Service Coordinator, my responsibilities included training staff and ensuring adherence to standard operating procedures. I was also accountable for maintaining the quality of food and beverages, upholding safety and sanitation standards, and managing shifts. This consistent performance led to my promotion to Guest Service Manager, where I took on tasks such as tracking daily sales, managing schedules and attendance, forecasting, and handling guest complaints. My previous manager often commended me as a dependable and high-standards professional, highlighting my strong communication skills, teamwork, problem-solving abilities, and adaptability. I have always welcomed feedback as a means to further develop my skills. My core competencies encompass customer service, restaurant management, life coaching, leadership, cash management, attention to detail, cash handling, food safety, cleanliness, and decision-making, all aimed at ensuring customer satisfaction.