𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π Email and Phone Number

Head Merchant Acquisition @ RDM Africa
Kampala, UG
𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π's Location
Kampala, Central Region, Uganda, Uganda
About 𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π

At GOGO Electric, my role intertwines enhancing client relationships and harnessing data to optimize our service delivery. This involves creating insightful dashboards, managing ticketing systems, and ensuring the success of our E-Motorcycles through meticulous client feedback analysis and engagement strategies. My focus is on fostering a culture of continuous improvement and customer-centric solutions.Previously, as a Sales Training Specialist, I honed my skills in mentorship, resource management, and talent development. These competencies are now instrumental in training and empowering our employees to excel in customer service. Our team's dedication to excellence has led to significant enhancements in client satisfaction and operational efficiency.

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π's Current Company Details
RDM Africa

Rdm Africa

View
Head Merchant Acquisition
Kampala, UG
Website:
rdmafrica.co
Employees:
37
𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π Work Experience Details
  • Rdm Africa
    Head Merchant Acquisition
    Rdm Africa
    Kampala, Ug
    View
  • Gogo Electric
    Client Relationship Manager
    Gogo Electric Nov 2023 - Present
    Kampala, Central Region, Uganda
    β€’ As the Client Relations Manager, am a key player in maintaining and enhancing our client relationships while leveraging data-driven insights to improve our processes.β€’ I play a multifaceted role, including creating dashboards, managing maintenance ticketing systems, analyzing big data, supporting post-onboarding officers, gathering client feedback and insights, Market research, Field visits, Customer Engagement, and offering training and development to employees. β€’ Instrumentally ensuring our client’s satisfaction and continued success of E-Motorcycles.
    View
  • Copia Uganda
    Sales Training Specialist
    Copia Uganda Apr 2021 - Apr 2023
    Kampala, Uganda
    Training, Learning and development, budget and resources mgt, Mentorship and coaching, co-ordination and skilling
  • Copia Uganda
    Telesales Manager
    Copia Uganda Jan 2021 - May 2022
    Kampala Capital City, Kampala, Uganda
    E-Commerce explained
  • Copia Global
    Training Manager
    Copia Global Apr 2021 - Apr 2023
    Uganda
    View
  • Mtn Uganda
    Customer Advisor
    Mtn Uganda Jun 2016 - May 2022
    Uganda
    View
  • Mtn Uganda
    Customer Service Advisor
    Mtn Uganda Jun 2016 - Feb 2019
    Kampala, Central Region, Uganda
    β€’ Advised and educated 100+ High-Value customers daily on MTN products, and services, using systems, databases, processes, policies, and procedures to support work.
    View
  • Happy Childhood Foundation
    M&E Assitant/ Vsla Advisor
    Happy Childhood Foundation Nov 2010 - May 2022

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π Education Details

  • Uganda Christian University, Mukono
    Uganda Christian University, Mukono
    Economics And Management - Trade Policy And Law
  • Uganda Christian University
    Uganda Christian University
    Economics, Financial Mangement, Planning, Research, Administration, Banking And So On

Frequently Asked Questions about 𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π

What company does 𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π work for?

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π works for Rdm Africa

What is 𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π's role at the current company?

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π's current role is Head Merchant Acquisition.

What schools did 𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π attend?

𝐎𝐀𝐞𝐜𝐑 π‹πžπ¨π§πšπ«π attended Uganda Christian University, Mukono, Uganda Christian University.

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