◗ Conducting training sessions for product and communication (voice, chat and email) either live or remote: 2nd quarter peak season (70 FTEs), 4th quarter peak season (140 FTEs). All three channels (chat, email, voice) for 7 training days.◗ Developing and updating training materials: Creating infographics for updates, topissue types and presentations.◗ Collaborating with management to identify training needs and develop appropriatetraining programs such as refresher courses and… Show more ◗ Conducting training sessions for product and communication (voice, chat and email) either live or remote: 2nd quarter peak season (70 FTEs), 4th quarter peak season (140 FTEs). All three channels (chat, email, voice) for 7 training days.◗ Developing and updating training materials: Creating infographics for updates, topissue types and presentations.◗ Collaborating with management to identify training needs and develop appropriatetraining programs such as refresher courses and update dissemination.◗ Evaluating training effectiveness by gathering feedback from trainees and analyzing theresults. This includes the monthly assessment that I create.◗ Provide individual coaching to employees who require additional support or haveunique learning needs.◗ Maintaining training records to ensure that employees have completed requiredtraining and to track progress over time through share point and other necessaryplatforms.◗ Skilled in scheduling and managing emails using various platforms and tools, includingGmail, Outlook, and Boomerang.◗ Proficient in Microsoft/Google Suites, including Word, Excel, PowerPoint, and GoogleDocs/Sheets/Slides.◗ Experienced in using Canva editing tool for graphic design and layout. Show less

Account: Buyatab (Gift Card Support)◗ Audits (Voice, Emails, Chats)◗ Coaching sessions◗ Reports

Account: Buyatab (Gift Card Support)◗ Inbound Calls

Account: Uber Transportation and AT&T◗ Inbound Calls

Account: Macys Credit and Macys Omnichannel◗ Inbound Calls