• Maintained the Digiclass solution (hardware/software etc.) provided by Pearson Education Services Pvt. Ltd. and ensured maximum uptime at the school.• Report and follow up all issues immediately to CCC team and CRM manager on the day of occurrence and on day of closure.• To adhere to schools rules and regulations, maintained proper dress code and coordinated the necessary activities related to Digiclass with school management.• Motivate the teachers to use the solution in the… Show more • Maintained the Digiclass solution (hardware/software etc.) provided by Pearson Education Services Pvt. Ltd. and ensured maximum uptime at the school.• Report and follow up all issues immediately to CCC team and CRM manager on the day of occurrence and on day of closure.• To adhere to schools rules and regulations, maintained proper dress code and coordinated the necessary activities related to Digiclass with school management.• Motivate the teachers to use the solution in the classroom by assisting them in resolving their queries with regards to the solution provided by Edurite to facilitate the enhanced Teaching Learning Process.• Coordinated between school, company and vendor about different technical issues. Show less

Real Institution of Information Technology (RIIT)• To teach computer hardware and networking to groups of approximately 20 people.• To develop and deliver custom curriculum based on client needs.• To engage all students in a corporate training room setting.• Maintained technical knowledge in networking area; operating system (Server and PC).• LAN Administration: added users; printers; removed users; controlling access right list.• Monitored server… Show more Real Institution of Information Technology (RIIT)• To teach computer hardware and networking to groups of approximately 20 people.• To develop and deliver custom curriculum based on client needs.• To engage all students in a corporate training room setting.• Maintained technical knowledge in networking area; operating system (Server and PC).• LAN Administration: added users; printers; removed users; controlling access right list.• Monitored server performance.• Provided deployment end user support for Windows OS, MS Office 2003 and other desktop software.• Configuring and troubleshooting desktops, laptops and servers.• Computer assembling and maintenance. Show less