Network Monitoring 7x24Working tools: Rancher| Paralus | Data Dog Monitoring | Grafana Cloud | Prometheus | RabbitMQ | Logic Monitor | status page | CI/CD | Jenkins | Cloudfare | SRE automations | AWS | Automox | Vcenter | SAP IBP | Bitbucket | Harness |Gmail & G-chat | Jira | OpsegenieWorking skills & Knowledges : Devops | Kubernetes | Grafana Cloud | Helm | Git Working Responsibilities ：Monitoring and controlling all applications, systems, servers and services running under the production environment in IHerb.• Triaging and troubleshooting critical production issues, which may include third party vendors, customer contacts, engineering and IT teams.• Review/Evaluate change requests to production environments to assure the availability, reliability, maintainability, and capability meet the objectives or commitments to devops and different functions IT support team or business departments.• Developing procedures/specifications for daily monitoring/operations and optimize them according to feedback.• Participate in recurring drills and share feedback to make system/architecture/workflows meeting requirements from regulators.Project Experiences :1. 2024.Mar - 2024.May Grafana Alerts Migrations - Help and assist with team to migrate different IT devs team's grafana dashboards from old grafana data source to new grafana cloud ,set up with new data source query and metrics. ( skills & tools used : Grafana, git, bitbucket )2. 2024.June - 2024.July SQL Alerts Migrations Projects - Help and assist with team to migrate SQL alerts for differet warehouse clusters with vault secrets files set up and new alerts rules & metrics set up in Grafana Cloud ( skills & tools use : Grafana, git, Kubernetes )3. 2024.July- 2024.Aug Warehouse Devices IP Check Alerts Migrations to Grafana Cloud Project ( skills & tools used : Grafana, git, vs code，scalr，bitbucket ) 4. 2024 Sep Shanghai PuXi Site office IP Ping Check Alerts Creations In Grafana Cloud Project ( skill used : Git)

VP End User & Meeting Support for Financial & Banking Enterprise (NDB onsite support)Retailing Enterprise (Starbucks NOC support )

- Working tools：PageDuty&Grafana&Prometheus- Infrastructure NOC Team L 2.5 - 3 Support- 7x24 Network & Security Monitoring- Zabbix Monitoring / 8000 network devices & Data center devices & Linux Server Management- Service Now ITIL process P4 & P3 & P2 Incident follow up- work with Network team & Application team- IDC & IPS Alert management- Exchange Server Alert reporting & Azure AD Activity Monitoring

Short-Term System Support Project ( Human Resource Outsourcing )1. CRM & SaaS Platform Business System Support & Issue Resolving （ITIL Services）2.. Business System Analyst & Function Demand Design & Statics （Coordinator）3. Business System Project Management Assistance（PMP Functions）4. Business System Account Opening & Access delegations（IT Support）5. Software Vendors Management & Internal Users Demand Confirmations （Soft Skills）6. System Platform Functional Testing （SaaS Product Testing）7. PLM Engineering（SaaS Product Lifecycle Management）

Axalta Project - Network，SCCM，System Administration & Configuration，Active Directory，Storage，IT Service Support ，Desk Side、System Security、DNS、Hardware、Application、Testing、Data privacySystem administration work scope ：1.Use essential tools2.Operate running systems3.Configure local storage4.Create and configure file systems5.Deploy, configure and maintain systems6.Manage users and groups

2017.3-2017.7 3M Project - Onsite Vip Support Engineer ( video conferencing & mobility & IT Desk support & asset management )2017.7-2017.12 PwC Project Helpdesk Hotline Support2018.1-2018.2 School SaaS Project Implementation2018.3-2018.10 Pepsi & Adidas Onsite Support Management Project

2016.3-2016.9 Mobility Support Project2016.9-2016.11 SaaS Product Support Project2016.11-2017.3 Responsible for Decathlon Asia Shanghai Office Onsite User's PC Hardware and Software Maintenance，Switch Debugging ，Network troubleshooting and IT Asset Management

1.Help sales to complete the free trial of the data system product2.Contract information entered in and approval process reported on Ctrip OA Office System3.Commencement information of the contract sent and CC4.Enter the approval information of Contract and Mail sent5.Tele-Marketing the data system product6.Send product information and Contract offer program7. Products Online Demo & Goto Meeting8.Telephoned to contact with Customer and Respond to customer questions and feedback9.Hotel service quality data Information Analsis and comparison of reports produced By Power Point10.Sales contract logistics follow express a single number to track

1. Responsible For Bank Fund Contract Of Customer and the secondary mortgage contract information and credit vouchers finishing2. Customer Credit Information Input On Computer3.Personal Loan Business Process Dealing4. Update Customer Data5. Customer InformationTable Data Printing

1. Handling business unit data table2. Customer information consolidation3. The translation business bills of lading and other information;