🌱Dan Barnes Email & Phone Number

London, England, United Kingdom

Leading a Learning and Development Team of three, responsible for the successful implementation of the hotel’s learning and development plan to deliver a well-trained, competent, and highly motivated work force to support the opening of the Peninsula London Hotel and into opening. Key Achievements and Responsibilities included:• Designing and implementing the strategy for Learning and Development to open the Peninsula London (700 colleagues recruited, inducted, and trained)• Creating and implementing a strategy for the learning and development of teams post-opening including creating and training an internal network of departmental trainers• Design and facilitate training programs and evaluation mechanisms that support service standards such as customer service, service delivery, leadership training etc.• Actively participate in cross functional communication meetings to identify and plan activities to positively impact cross training opportunities, whilst developing talent needs (such as the Management Trainee program). • Prepare the pre-opening and annual opening learning and development budget• International liaison with HSH business for organisation of Task Force and Cross Exposure of colleagues.• Responsible for communication, selection and development of colleagues for Global Leadership and Management Programs for Emerging leaders• Responsible for the communication and implementation of the hotel-wide year end reviews, performance management and colleague succession planning.• Responsible for a Learning Management System with library of online content, ensuring timely completions of mandatory compliance for all roles in the business.• Responsible for the Apprenticeship Levy and currently planning the Peninsula London Apprenticeship programme for 2024/2025.

London, England, United Kingdom

Responsible for recruitment, talent management and learning and development for a collection of the finest Private Member's Clubs in the world.

London, England, United Kingdom

London

Head of Learning and Development for a hospitality group of over 1500 staff comprised of restaurants, events and private members clubs with a reputation for outstanding food and service. This was the first role of its kind in the business with a great deal of scope to lay the foundations and grow Learning and Development as an integral part of the future of the business. Responsibilities include Facilitation of a series of workshops with key stakeholders to create the internal vision & values Creation of a company-wide induction programme for new staff members Design and delivery of 5 management courses: Recruitment, On the Job Training, Coaching, Managing Daily Performance, Disciplinary and Grievance Oversee department budget in line with business needs Build relationships with key stakeholders in each site to drive L&D across the business Regular meetings with on-site training champions to develop internal training tools and materials, sharing best practice across the business Creation of a yearly central training calendar based on the needs of the business Design & implementation of internal training communication, enrolment & attendance processes Delivery of monthly CIEH Level 2 Food Safety Training Course

A group of 14+ hotels in city locations across the UK. Responsible for overseeing L&D for the City Division with a primary focus on the launch of new F&B concepts in major hotel refurb and rebranding Responsibilities Included Creation of all service processes and service cycles for all areas of food and beverage Designing and creating bite-sized training documents on the service processes and products Designing a 3-week pre-opening training programme for Front of House and Back of House Creation of post launch audit, product knowledge testing and staff assessment materials Design of 5-Day Food and Beverage Academy for post launch recruitment and training Design of menu descriptions for staff knowledge (food and beverage) Design of product knowledge testing and assessment for all service staff Regular meetings with key stakeholders form the Food and Beverage Project Management Team and on-site teams

A senior member of the Group Food and Beverage Management Team. Key player in designing the strategy and training that lead us to achieve the 2014 Springboard Award of Excellence for best Food and Beverage Development Strategy.Designed and delivered all pre-opening training and post training materials for the launch of 4 new restaurant brands across all hotels in the group.Responsible for managing the food and beverage training delivery across 14 4* and 5* hotels in London, Guildford and Manchester.Creation of a comprehensive 5-Day Food and Beverage Training Programme.Delivery of this training over a 5 day period, 2 weeks a month.Regular TNA taken place to plan and create new training to imporve the performance of food and beverage staff across the groupComprehensive assessment and testing of new Food and Beverage staff to ensure they are at the correct standards for Edwardian Group London.Monthly audits of service delivery and food production in restaurants across the group and monthly.Monthly product knowledge testing of food and beverage staff across restaurants in the group.

Responsible for managing the training needs of 2,500 staff across 14 hotels in London, Guildford and Manchester.Other responsibilities included:Delivering a number of 8 hour training courses across a monthly basis including: company induction, complaint handling, responsible business, coaching, management coaching, management courses, recruitment training, stress management, leadership development.Creating and delivering new training courses in a variety of topicsStrategic planning for the training needs of the company across a 12 month period.Managing a yearly graduate management programme, including planning of assessment days, selecting candidates, planning their training schedule and managing and training their monthly leadership development courses.

London, United Kingdom

Responsible for managing and supporting a team of training officers to ensure that learners on programme are inducted, trained and completed according to a set criteria of Key Performance indicators to enable the company to meet Skills Funding Agency Contracts. Responsible for liaising with Employers to market the business, develop training programmes and report the outcomes to the head of Operations.

London, United Kingdom

Responsible for the delivery of government funded hospitality training courses including NVQs, VRQs and Apprenticeships incorporating Key Skills in Numeracy, Literacy and ICT. In the South of England Area I delivered the company training/apprenticeship programmes for Greene King, Wetherspoons and Spirit Pub Companies and Loch Fyne Restaurants, tailoring the training to meet their specific service standards in Food and Beverage Service, Hospitality Services, Team Leading and Management.I'm proud to say that I was part of the founding team that grew the business from two training officers to a team of 24 within 1 year in the south east.

London, United Kingdom

I had the assessing responsibilities as a trainer/assessor with a full caseload of learners with additional responsibilities of: Ensuring that the team of assessors are supported in their roles and make their monthly organisational targets. Significant input in the monthly targets and training of assessors and conducting monthly appraisal meetings with staff. I was also responsible for marketing new businesses for potential new learners.

London, United Kingdom

Responsible for assessing candidates in the Hospitality Industry to complete their National Vocational Qualifications. I had a constant caseload of 50 candidates in a number of different hospitality locations working with businesses like Starbucks, Costa Coffee, Crowne Plaza, Sheraton Hotels and Holiday Inn Hotels where I assessed a variety of subjects including: Food and Drink, Customer Service, Front Office, Housekeeping and Food Processing, Team Leading and Management.

Basingstoke

I was the overall manager for the main Brasserie Restaurant, Meetings and Events and Kitchen.Responsibilities include staffing for three departments, liaising with sales by planning member evenings, budgeting and forecasting, conducting one to ones and appraisals with managers and staff. Organised regular meetings with suppliers and breweries to ensure the business gets the best price for products provided.

Grantham And Peterborough

This was a fast track management scheme spanning all the operational aspects of running a hotel. I was trained in leadership and practical skills necessary to becoming a successful manager. I developed from a restaurant supervisor to Assistant C&B Manager and then Assistant Restaurant Manager in a larger Marriott. Whilst there I was responsible for implementing, organising and training staff members in the ‘passports to success’ Marriott training scheme for food and beverage.

Grantham, Lincolnshire

Mar 05 – Nov 06 Food and Beverage Supervisor – DeVere Belton Woods HotelI assisted the departmental manager and supervised a team of 30 members of staff in the main restaurant and fine dining restaurant of a 289 bedroom four-star hotel. I developed restaurant ‘quality standards’ of service and implemented and organized a 6-week rolling training matrix for all members of staff in the department.Jan 02 – Aug 05 Senior Food and Beverage Assistant (Part Time) - DeVere Belton Woods HotelI ensured the smooth running of a Restaurant station with a small team of waiters. I also ran private lunches and dinners from between 10 and 50 people and assisted with the training of new members of staff to comply with the 6-week training plan.Feb 00 – Jan 02 Food and Beverage Assistant (Part Time) - DeVere Belton Woods HotelI assisted guests in a friendly and courteous manner and provided attentive but discreet service during the meal. I was also responsible for up selling food and beverages, including up selling and display of promotional material

Bachelor Of Arts (B.A.), History

Gcses (5 X A Inc. Maths & English And 5 X B), Advanced Levels (1 X A And 3 X B)