🎮 Samuel Stan Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

As a Partner Operations Manager, I look after our accreditations with our cloud partners: AWS, Oracle, Red Hat and Microsoft. - Managing the partner relationships and operational portfolio. - Programme management of our audit renewals including MSP, Microsoft Specializations and AWS Competencies. - Assisting our Partner Commercial Managers to maintain and grow the partnerships. - Creating and delivering C level presentations around our partnership status, strategy and planning. - Part of the AI training strategy team. - Part of the Governance board, owning the partner ethics & compliance procss; - Product management including: Integration and automation designer for multiple internal systems and processes, including our CRM, Service Now workflows, Sharepoint, Power BI dashboards and partner portals. - Manage a team of two direct reportsAlso, keeping busy and being creative with: - Part of the winning team in "The Great GPT Tech Off" - A Q1 2023 CTO Office challenge. Handling business development, integration concepts and design, market research and commercial readiness. - Winning the "Back to the Sustainable Future" Q2 2023 CTO Office challenge - Organiser of the Virtual Internet Café, Version 1's first company wide gaming event - Gaming Social Club admin. - ISV market research and the AI impact of a creative branch of the ISV sector - Designed a gamification strategy for success managers to use in their 1 to 1 and 1 to many sessions - Successfully designed a R&D system integration with Microsoft Power Virtual Agents and 3rd party support access via Sharepoint

Ireland

As a L2 service desk consultant, I can say that most of the L1 tasks were still present, however there was more responsibility for troubleshooting issues and implementing fixes.1. I've taken ownership of multiple Service Now processes including: - Scheduled tasks, - SLA management - New build testing - Automated scripts implementation - Dashboards and reporting capability2. Patching and migration tasks were more common than in L1 and I was resolving more difficult customer incidents.3. I started working on customer site a day a month to image new laptops and to add them to the domain, also to troubleshoot local issues.

Dublin, Leinster, Ireland

Finally landed in enterprise IT after 2000 job applications over a 2 year span.I'm very grateful to Version 1 and the service desk management for hiring me, as I didn't have the experience to manage the systems that I've had the opportunity of working with since I joined. - In the service desk we deal with customer and internal calls to raise investigative tickets and escalate where needed. - We're responsible for multiple ITIL processes including monitoring, ITSM platform management like incident, change, request etc. - Troubleshooting and dealing with customer issues directly on Windows systems, but also servers on customer environments. - Patching tens of customers' servers. - Managing AD, AAD and multiple operational tasks to maintain standards. - I was part of the transition team whenever we moved to Service Now. I have a particular interest in the platform and I enjoy interacting with it. - P1 incidents monitoring and escalation on behalf of the customer or L3 support.

Blanchardstown,Dublin

I can definitely say I'm proud of what I have achieved within the company. Have gained respect of my management team for my knowledge and way of handling customers and keeping the work space clean.It's amazing how I can deal with people's problems, and the fact that they leave happy from the shop and willing to come back, it only makes it better.For PC World I handled a lot of different projects and tasks depending on what was required:- Highest ranking sales person of Knowhow services in Ireland and sixth in UK during the course of one month.- Leading technical sales for three years in a row for service and repairs, while sharing my knowledge with the team so we can be successful together. - Dealing with "Superstar" customers who were only handled by the most professional of staff.- Mentoring and improving the KPI figures within the team and explaining improvement patterns.- Initiating and training new staff.- PC Building, components upgrades and swaps depending on my customer's needs.- Data transfer done securely, for delicate issues or repairs.- Handled customer support, repairs and troubleshooting the hardware and software issues of customers. Also prioritising cases and receiving some of the more challenging customer issues from my colleagues and managers. - Maintaining the high standard of work ethic within the Knowhow clinic.- Coder Dojo Champion, event organizer and technical support in PC World Blanchardstown. Also Garda vetted as required for such a title.- HTC Ambassador for Currys PC World, responsible of driving sales and demo the new HTC VIVE on the shop floor.- Merchandise products and whole sections of the shop. Was also part of the implementation team who introduced Carphone Warehouse in the Currys PC World shops.- Daily till support and banking duties as trusted by the management team.

Timisoara,Romania

First job with Kathrein was building antennas from scratch. Very hands on and attention to detail was key.I've gone through the different stages of production on multiple models from screwing bolts, using the hot glue gun, soldering etc. Towards the end of the career I was testing the antennas in the radiation chambers to make sure they are tuned accordingly.

Romania Timisoara

I worked as a Network Administrator at the internet cafe named Club 3D, loved it because it allowed me to connect with people I share same interest with: gaming ,movies, sports, hardware.I've been in the gaming scene since I was 6 years old. I too started visiting the internet cafes although very young, my brother brought me with him. Some of my first games weren't Mario or Duck Hunt but rather C&C Red Alert, M&M Heroes, Warcraft and Diablo. So yes I felt good at work, while every single computer and repair necessary was done by me inhouse. I was also very happy to organise local tournaments for different games like Counter Strike, DOTA and League of Legends.

Professional Diploma In Project Management, Project Management

High School Diploma, Industrial And Product Design