• Providing post sale support primarily for Australia, New Zealand and Pacific customers, but also supporting the overflow for the APAC region, and global customers for critical or severe faults. • Create root cause analysis reports for critical issues.• Recreating customer’s setup in lab to re-produce issues, and test fixes. • Deep knowledge of IP in Telecom, ISP and Cable providers. • System Administration and troubleshooting skills on FreeBSD Redhat/CentOS.• Intermediate scripting skills in TCL, BASH and Sandscript. • Basic SQL knowledge on PostgreSQL.

• Member of Ericsson’s Open Source OpenDaylight (ODL) team in the integration group.• Managed Ericsson’s ODL community lab testing third party equipment. • Create and managed ODL Continuous system integration test (CSIT) for performance and OpenFlow related tests.• Setting up Proof of concepts of Ericsson’s IP, BNG and SDN Solutions for both customers and Industry events like Mobile World Congress, MPLS/SDN World Congress and Broadband World Forum.• Part of Product Introduction Deployment and Support (PIDS) of Ericsson Caching and SDN solutions.

• Design, Integration and Support of Ericsson Mobile Packet core & Mobile Soft Switch IP Backbone solutions.• Ericsson and 3PP products like Juniper, Cisco and Extreme.• Troubleshooting, optimizing, supporting and documenting of Multi-vendor IP networks for Mobile operators and ISP in APAC region and emergency support for global customers.• Subject Matter Expert for SmartEdge products. • Tasked with covering technical side of pre-sale work, as well as POC testing.• Solutions consulting and knowledge sharing with other teams within Ericsson Australia.

Bigpond ISP and Content networks. Dealing with Cisco, Juniper and F5