AB Spiral Conta

The company Ab Spiral Conta End. San. ve Tic. Ltd.Şti. has determined customer satisfaction as the main target of its activity ad aims to reach it by understandig and meeting the needs and expectations of the relevant parties, strengthening its position by actively operating in our country and abroad, ensuring the preservation of the current market, and growing with firm steps. Strategies for doing this are explained below. Approach to the Customer We must listen to our customers. We should analyze well how and in what way we can meet their demands. We should not work with suppliers who do not understand or ignore the requests of our customers. We must try to get rid of them. Because working with them is bad publicity and has a negative impact on other customers we are in a relationship with. However, the expectations and requests of the customers may sometimes not comply with the standards, may be in the form of customer-specific requests, and may not be clearly expressed in written or verbally declared demands and requests. Therefore, it is the most important issue in our strategy to understand the demands that our customers cannot express or that they are not even aware of, and to determine their satisfaction criteria in line with this. The customer should not be treated as just a unit or a person; the demands of different departments should also be listened to and a strategy should be determined accordingly. Customer's Basic Expectations The basic expectations of our customers can be summarized as follows; right job provided on time..! This expectation applies to every product and service offered to the customer. It includes everything from the product shipped to the customer to the quality report, from the engineering work to the accounting service, and each of them is important in terms of meeting the customer's expectations holistically. One of the most important issues is that the mistakes made in this process are not repeated -even if customer expectat