World's first Zoom CX Competency Partner | Zoom Contact Centre EMEA Partner of the Year 2024 | Zoom Platinum Partner.
Acceleraate is a fast-growing Manchester-based CX technology company (founded 2022), delivering frictionless, AI-enabled customer and employee experiences across EMEA. We’re the world’s first Zoom CX Competency Partner and now a Zoom Platinum Partner - recognised for exceptional delivery, innovation, and client impact.
What We Do
Consultancy & Delivery – We deeply understand your CX/EX challenges through friction assessment, journey design, and outcome‑based planning.
Platform Strategy & Integration – From Zoom Contact Center, Phone, Virtual Agent to AWS services, we architect and activate systems ensuring seamless, scalable customer experience platforms.
IntegrationHub for Zoom – Our flagship, cloud‑hosted integration platform enables secure, scalable connection between Zoom (Contact Centre, Phone, Virtual Agent) and virtually any third‑party tool or API - slashing time, cost, and technical complexity. Supports ticketing/CRM, knowledge sync, Zoom Apps, CTI, contact sync, adoption accelerators, and more.
Managed Services & CX as a Service – We deliver ongoing support, custom development, optimisations, and managed operations, all like an embedded extension of your team.
Who We Serve
Industries: Retail & eCommerce, Government, Utilities, Transportation & Logistics, Travel & Airlines, BPO, and more, all across EMEA and North America.
How we help
Reduce Effort, Increase Loyalty – We design experiences that eliminate friction for both customers and employees: boosting retention, efficiency, and satisfaction.
Scale Fast with Innovation – As a Zoom Platinum Partner, you gain access to advance features, roadmaps, and insights, accelerating your digital innovation with confidence.
Tangible Impact – We recently helped slash operational costs by over $1M for a US retailer through bespoke CX tech solutions.
Company Details
- Employees
- 8
- Founded
- -
- Address
- Manchester, Gb
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- http://www.acceleraate.com
- Keywords
- Customer Experience, CCaaS, CX Optimisation, EX Optimisation, Contact Centre, Contact Centre AI, Conversational Analytics, Optimisation as a Service, Employee Experience, Digital Transformation, Consultancy, Managed Services, System Integration, Zoom Contact Center, Zoom CX, Zoom Virtual Agent, Amazon Connect, Amazon Lex, Customer Engagement, Cloud Contact Centre.
- HQ
- Manchester
Acceleraate Questions
Acceleraate's website is http://www.acceleraate.com
Acceleraate's LinkedIn profile is https://uk.linkedin.com/company/acceleraate
Acceleraate has
8 employees.
View email and phone details for 8
employees at Acceleraate.
Acceleraate's industry is
IT Services and IT Consulting
Acceleraate's top competitors are
Scc,
Travel Counsellors,
Marlin Communications,
Five9,
Td Synnex,
Mission Labs,
Zoom,
Apadmi,
Gamma,
Miratech.
Acceleraate's categories are IT Services and IT Consulting
Acceleraate's founding year is 2022
