ACS LLC

Company Philosophy ACS specializes in partnering with companies who seek to differentiate their customers’ experience from their competitors. Using lean 6-Sigma tools and practices we identify gaps and provide you with detailed project solutions that span your key constituencies - Customer, Shareholder and Employee. ACS excels in building best in class service platforms, employee engagement programs along with providing tools and plans to create a loyal customer base. • 6-Sigma Certified - Reengineering & Quality Deployment including employee awareness training • Innovative experience partnering Epic EMR vendor including deployments with MyChart, CRM, GSQs, and Avaya CTI • Significant experience working in cross functional teams leading strategic projects • IS/ IT integration strategies - develop and design CTI functionality along with SIP/ IP deployment to ensure bandwidth infrastructure in support of BCP requirements • Over 20 years of experience designing and leading contact across the globe in support of both consumer and corporate customer bases • Recommendations to address contact center servicing gaps and expense challenges • T&E Program Evaluation including payment platform integration, vendor and TMC strategy • Evaluate outsourcing opportunities and strategic partnerships