Australian Customer Experience Professionals Association (ACXPA)

ACXPA is Australia’s industry association for customer experience and contact centre professionals, helping businesses deliver efficient, effective, and exceptional customer interactions across voice, digital, and face-to-face channels. We recognise that customers don’t think in channels — and neither should you. ACXPA supports professionals working across contact centres, CX, digital service, and in-person customer service with the insights, skills, and community needed to thrive. Through our resources, training, industry insights, and professional network, ACXPA helps you: ✅ Optimise customer experiences to boost acquisition, loyalty, and satisfaction ✅ Improve service efficiency across all customer channels ✅ Strengthen Employee Experience to drive engagement and retention ✅ Stay ahead with local best-practice methodologies, insights, and tools Our members gain access to: 🎯 Online symposiums, workshops, and an on-demand best-practice video library 🎯 Monthly Call Centre Rankings and exclusive industry research 🎯 Private networking groups, local events, site tours, and learning forums 🎯 Expert articles, templates, guides, and practical resources — no sales pitches 🎯 Gamified learning and community engagement Memberships start at just $197 per year, with options for individuals, businesses, and vendors. 🔗 Discover more: https://acxpa.com.au