Aida Software (Acquired by Alida)

Aida helps companies deliver exceptional customer support at scale. Our AI technology provides immediate assistance for customers asking common support questions so they can solve their issue before it becomes a ticket. Aida automatically learns questions and answers from historical agent transactions so there’s no need for tedious and costly manual set up and maintenance. Aida integrates with help desk tools so human agents are always in the loop to deliver an effortless customer experience. Companies using Aida typically experience 10-20% reduction in ticket volume from day 1.