Aim for Excellence Ltd

Whether you are looking for better customer satisfaction, society perception, staff motivation or key performance results, we can help you find a solution. Like in-house training, our consultancy work is always tailored to the bespoke needs of our clients. Typical work may include: 1. •Benchmarking (eg undertaking 2. analysis against peer group and 3. identifying Best-in-Class providers) 4. •Business/service planning (eg 5. designing and rolling out plans for 6. all departments across an 7. organization) 8. •Business process re-engineering 9. (eg process mapping and 10. improvement) 11. •Consultation (eg devising 12. questionnaires and running 13. stakeholder surveys with staff, 14. customers, elected members and 15. partners) 16. •CPA/CAA (eg drafting Audit 17. Commission submission documents 18. and improvement plans) 19. •Customer relationship 20. management (eg devising 21. complaints management systems to 22. BSI standard) 23. •EFQM Excellence Model (eg 24. training assessors, drafting 25. submission documents, facilitating 26. peer and self assessments, and 27. devising improvement plans) 28. •Focus groups (eg running groups 29. and preparing feedback reports) 30. •Performance management (eg 31. devising balanced scorecards and 32. installing Ten performance 33. management software) 34. •Etc