AirEmail

Effective communication is critical for high-quality patient care, but email overload causes significant digital stress among NHS staff, with 64% finding email unmanageable at work. With over 29 million daily NHSmail messages, crucial patient information in emails are missed in unread emails. National Health Service (NHS) staff surveyed in the NHS DigiWell report there is an almost 50% chance of missing patient-related emails, contributing to potential missed test scheduling or review of results, opinion requests and more leading to significant patient care delays. Communication breakdowns cause 1 in 6 NHS complaints, with 1 in 6 patients believing their referrals are lost and 1 in 4 chasing them up. This results in delayed care and patient harm, disproportionately affecting patients receiving complex care. The impact extends beyond patients, contributing to staff burnout, in a term known as Technostress. The “Shining a Light" study which first highlighted these and more issue can be found here: https://www.nature.com/articles/s41599-022-01427-7 AirEmail is a novel, digital tool enhancing healthcare email productivity whilst reducing staff technostress and is the only NHS England-approved add-in for NHSmail. AirEmail: - is a smart assistant auto-highlighting critical dates, urgent tasks and Patient-IDs - is the first software to hyperlink Patient-IDs from emails to clinical systems - colour-codes emails, making patient-related emails immediately identifiable - is additionally a wellbeing assistant, alerting staff when overbooking themselves to meetings, scheduling comfort breaks, and showcasing meeting-related emails - has been validated in the prospective NHS DigiWell study, the first healthcare communication software trial, processing >400,000 NHS Staff emails.