We bring the people, the skills, the empathy, and the framework to drive up brand loyalty. Whatever channel your customers are on, we meet them there. We maintain a powerful connection between your customer and you, so that you can concentrate on growth.
At ALPS Consultants, we offer virtual assistant services, digital customer experience in almost all facets of business that lets us handle the greater part of your work or personal tasks so you can devote yourself to accomplishing what matters most.
Digital Customer Experience
1) Manages a large volume of calls from your customers each day;
2) Assists with placement of orders, refunds or exchanges;
3) Takes payment information and other information, such as addresses and phone numbers;
4) Meets both personal and team sales targets as well as call-handling quotas;
5) Greets your customers warmly before identifying their problem or reason for calling;
6) Handles complaints and provides with appropriate solutions within the time limits;
7) Resolves their complaints via email, mail or social media aside from the phone;
8) Follows up to ensure resolution;
9) Answers all your customers’ questions about your products and services;
10) Informs your customers of your deals and promotions;
11) Prepares product or service reports by collecting and analyzing customer information;
12) Keeps records of interactions with them; and
13) Compiles reports on overall customer satisfaction.
Virtual Assistance
1) Manages your calls and emails;
2) Acts as the point of contact between you and your executives, employees and clients;
3) Facilitates internal communication (e.g., distributes schedules);
4) Promptly responds to your managers’ queries on your behalf;
5) Plans your appointments and events;
6) Makes travel arrangements;
7) Suggests more efficient ways to run your business;
8) Reviews and recommends improvements to your company policies; and
9) Troubleshoots your work-related problems.
Company Details
- Founded
- -
- Address
- Mandaluyong City, Metro Manila, Ph
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- https://bio.site/alpsconsultants
- Keywords
- Mandaluyong City.
- HQ
- Mandaluyong City, Metro Manila
Alps Consultants Questions
Alps Consultants's website is https://bio.site/alpsconsultants
Alps Consultants's LinkedIn profile is https://ph.linkedin.com/company/alpsconsultantsph
Alps Consultants's industry is
Business Consulting and Services
Alps Consultants's top competitors are
Hireshield,
Ifw Global,
Franjen Security Agency Corporation,
Kkg,
Hr Profile Inc. Employment Screening,
Papercon Philippines Inc,
Vanguard Screening Solutions,
Innoxcell,
Dianahr,
Sigma Avit Technology Solutions.
Alps Consultants's categories are Business Consulting and Services
Alps Consultants's founding year is 2022
