Altocloud | Acquired by Genesys

Altocloud is customer journey analytics for real-time engagement. Using AI to make your contact center agents smarter, customers happier and drive better business outcomes. Our communications software uses predictive analytics to make voice, video and chat interactions better. We provide smarter interactions with online customers and prospects. Altocloud delivers value for: eCommerce - Convert shoppers to buyers and talk with the right customers at the right moments. Inside Sales - Reach more prospects and interact live with visitors already on your website. Customer Care - Streamline support experiences with contextual communications. The Altocloud platform can be rapidly deployed through simple JavaScript libraries and mobile SDKs to provide the power to analyze and shape the customer journey. Altocloud’s mission is to empower and improve human interaction and exchange of “in the moment” information between customers and companies to help make the customer journey far less painful, and more connected, without brands having to invest in additional technology infrastructure or complex systems.