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The solutions we provide minimize or eliminate IT frustrations with the following advantages: • Backup solution o Provides the fastest full recovery times in the industry o We can recover an entire server instance in a matter of seconds, on or off-site, depending on the disaster scenario o Not only verifies the integrity of the data but proves that the backup can boot up on a daily schedule o Replicates off-site to secure and redundant data centers and has many plans available for data retention o Has very minimal issues and possible points of contention compared to all other solutions o Fully used and supported internally for our backup solution • Cost-effective Support o Experienced service desk staff with a demonstrated professional experience in IT and customer support o Fast response times much lower than common competitors and SLAs with availability outside of normal operating hours o Solid and fully integrated documentation system engineered for IT companies to provide the most knowledge to your service desk analyst o Full ticketing system o Proactive alerting and reporting to create tasks for correction before the user experiences an issue • Voice platform o Highly reliable voice carrier with superior quality and support o Inclusive hands on training, initial setup, support, and follow-up o Provides one of the most popular platforms in the most cost effective way possible, depending on the internal IT infrastructure o Great support and proven reliability • Next generation firewall o More secure than common alternatives used by competitors o Easily remotely managed, unlike other providers o Frequent updates for functionality and security o Enterprise grade hardware with extremely inclusive warranties and support • Other services o Full service network cabling o Virtual IT Manager o Video surveillance installation o IT consulting o Temporary or partial on-site resourcing