ASEHE: Association for Service Excellence in Higher Education

The Association for Service Excellence in Higher Education (ASEHE) is a network of diverse professionals who support the concept of service excellence within higher education and are dedicated to the collaboration of ideas, best practices, and trends for the betterment of institutional service delivery, as well as customer retention and engagement. Mission To advance, strengthen and promote service excellence within higher education through ongoing collaboration, research, and leadership. Vision To be the leader in service excellence training, resources, and development within higher education. We understand that the customer is not always right and we agree that we are not and should not be exactly like Disney. Colleges/universities are very different from a tourist attraction and comparing the two is like comparing apples and oranges. That being said, there are certain leaders in higher education that see service excellence as not only as a possibility but a priority. We are exploring how service on campus ties to retention, the best practices with service training, collaborating on ideas to measure success, and other concepts connected to this idea.