We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America.
Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting.
We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels.
We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises.
Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.
Company Details
- Employees
- 99.37K
- Founded
- -
- Address
- Calle Santiago De Compostela, 94, Ninth Floor,spain
- Phone
- (787)653-2000
- sa****@****usa.com
- Industry
- Outsourcing And Offshoring Consulting
- Website
- atento.com
- Keywords
- BPO/CEM Solution, Sales, Customer Care, Technical Support, Collections and Back Office, Omnichannel experiences, Multichannel experiences, BTO, Customer Experience, CX.
- HQ
- Madrid, Madrid
Atento Questions
Atento's helpline number is (787)653-2000
Atento's website is atento.com
Atento's LinkedIn profile is https://www.linkedin.com/company/atento
Atento has
99.37K employees.
View email and phone details for 99.37K
employees at Atento.
Atento's industry is
Outsourcing and Offshoring Consulting
Atento's top competitors are
Vivo (Telefônica Brasil),
Itaú Unibanco,
Banco Bradesco,
Stone,
Concentrix,
Nubank,
Tp,
Porto,
Mercado Livre Brasil,
Aec.
Atento's support email address is sales@atentousa.com
Atento's categories are Outsourcing and Offshoring Consulting
Atento's founding year is 1999
