Attune

Attune is a software platform that provides a radically better way for contact centre agents to adjust their own schedules without compromising your customers' wait times. Existing attempts to offer flexible scheduling - shift swaps, shift bidding etc. don't provide employees with the flexibility needed to fit work into their lives. Attune empowers agents to adjust their shifts in real-time without lengthy and restrictive approval processes. Roster freedom enabled by Attune: - increases employee wellbeing & engagement - reduces absenteeism & attrition - frees up leaders/WFP to focus on growing your business