Since any transformation is the result of a leadership phenomenon, understanding the leadership presence of a sponsor and the relationship between a sponsor and a process owner is a critical starting point.
What comes before that?
The 9-step transformation framework sets the stage by defining the purpose, processes, and performance measures of success. The sponsor is responsible for defining and communicating these to the process owner and reaching an agreement to pursue the outcome. From this agreement comes accountability. It seems simple, but when we hold people accountable for outcomes we have never clearly communicated, the result is frustration and conflict. No agreement, no accountability, no achievement.
With clear measures and an agreement in place, the process owners can focus attention on the process team. The focus takes the form of two simple questions:
1. Did we follow the process?
2. Did we get the intended results?
For the team to answer either of these questions, they must be trained to do the process, and they must also understand the intended results through the defined performance measures. If they do have the necessary training or the knowledge of the performance measures, they cannot participate in the conversation created by the two questions.
It is through these two conversations that we uncover the hidden or overlooked gaps in our business process performance. Educating the team in their work and including them in the ongoing evaluation of performance will surface all causes of the gaps we experience and allow us to address them systematically and methodically.
Without this work, any process improvement will be at risk for multiple failures. Not sustainable, not aligned to the work, not aligned to the outcomes, not welcomed and owned by the team members. Any change that is forced or coerced into place will never receive the full effort of the team conducting the work. Sometimes it's hard lesson for leaders to learn.
Company Details
- Employees
- 1
- Address
- Chicago, Illinois, Us
- Industry
- Operations Consulting
- NAICS
-
Process, Physical Distribution, and Logistics Consulting Services
- Website
- http://www.audiepenn.com
- Keywords
- Lean Deployment, Executive Coaching, Strategy Deployment, Lean / Six Sigma Training, Management System Execution, Operating System Execution.
- HQ
- Chicago, Illinois
- Competitors
- Fathom Coaching, Philadelphia Alliance for Labor Support (PALS), Seal Plus by Motofrenos | Seals for Rotary Kilns in the Cement and Mining Industries, EDUpunk, Shelter Health Outreach Program (SHOP) at UPenn, Changing Tune, Seamless Exterior, LSN Contractors & Construction Managers, Penn Personnel Consultants Inc., Sapience Leadership, Pennovation Center.
Apc Questions
Apc's website is http://www.audiepenn.com
Apc's LinkedIn profile is https://www.linkedin.com/company/audie-penn-consulting
Apc has
1 employees.
View email and phone details for 1
employees at Apc.
Apc's industry is
Operations Consulting
Apc's top competitors are
Fathom Coaching,
Philadelphia Alliance For Labor Support (Pals),
Seal Plus By Motofrenos | Seals For Rotary Kilns In The Cement And Mining Industries,
Edupunk,
Shelter Health Outreach Program (Shop) At Upenn,
Changing Tune,
Seamless Exterior,
Lsn Contractors & Construction Managers,
Penn Personnel Consultants Inc.,
Sapience Leadership, Pennovation Center.
Apc's categories are Operations Consulting
