Most CSAT surveys are broken, and only get a 3-5% response rate from customers. How can CX leaders get insight into their customer experience, if they only get a 3% window into their customer experience? That’s like asking them to stand 10 ft away from a window, and try to peer through a minuscule hole 2” in diameter, and somehow make decisions based on that small amount of data coming through.
At Autopilot Reviews, we want to change that scenario. We’re starting first by focusing on disrupting the call center industry. By sending an SMS-based post-call survey focused on the experience with the individual agent, managers get up to 10X more customer feedback, getting more insight into their data, allowing them to see which agents are going above and beyond, and which ones may need some coaching.
Want to learn more? Book a demo at https://autopilotreviews.co/
Company Details
- Employees
- 2
- Founded
- -
- Address
- 312 Pasadena Ave, Los Angeles,california 91030,united States
- Industry
- It System Custom Software Development
- NAICS
-
Custom Computer Programming Services
- Website
- https://autopilotreviews.co/
- Keywords
- Call Center Assistance, Post-Call Customer Review SaaS from California, Smart Review System Provider Based in the US, Co-Founder Misa Chien, Linkedin Top Voice & Ted Speaker, Inc 30 Under 30 2011, Forbes Women To Follow 2010 & 2011, Employee Friendly Customer Experience Services, Automated Customer Reviews and QA, At-Risk Client Customer Solutions, Employee Training and Education, Actionable Insights Through Detailed CX, Employee Reporting and Performance Analysis, Create Friendly Competition Among Employees, Encourage Employees to Perform Better, Online Reputation Management for Google Reviews.
- HQ
- Los Angeles, California
Autopilot Reviews Questions
Autopilot Reviews's website is https://autopilotreviews.co/
Autopilot Reviews's LinkedIn profile is https://www.linkedin.com/company/autopilot-reviews
Autopilot Reviews has
2 employees.
View email and phone details for 2
employees at Autopilot Reviews.
Autopilot Reviews's industry is
IT System Custom Software Development
Autopilot Reviews's top competitors are
Ted Conferences,
Quality Nonsense,
The Authentic Agency,
Padlet,
Global Health Pursuit Podcast,
Clickfono.com,
Dimenxional Cloud Technologies,
The Authentic Asian,
Praiseworthy,
The Worthy Goods.
Autopilot Reviews's categories are IT System Custom Software Development
Autopilot Reviews's founding year is 2022
