Avelana

Avelana is an omnichannel platform transforming contact centers and customer service through smart automation and modular flexibility. With Avelana, businesses gain a single solution for managing customer interactions across all channels — digital, voice, and beyond. The platform unites the strengths of omnichannel communication tools and case management systems, supporting any workflow and scaling with ease. 💡 Key use cases: - True omnichannel customer service - Resilient contact centers with multi-line support - Dedicated manager service models - Enterprise-level shared service centers and back-office automation - Telemarketing and outbound sales - Support for e-commerce, marketplaces, and SaaS - Video calls from service and sales offices - Complex sales and service workflows - Inquiry and feedback automation - Mass customer notifications and marketing campaigns Thanks to its modular architecture, Avelana adapts to each client’s needs and can be implemented step-by-step for a seamless transition. Avelana is developed by WhyHappen, a Russian vendor with expertise in financial cybersecurity and omnichannel communications. The platform is officially listed in the Russian software registry (ID #25810, dated 28.12.2024).