Avelana is an omnichannel platform transforming contact centers and customer service through smart automation and modular flexibility.
With Avelana, businesses gain a single solution for managing customer interactions across all channels — digital, voice, and beyond. The platform unites the strengths of omnichannel communication tools and case management systems, supporting any workflow and scaling with ease.
💡 Key use cases:
- True omnichannel customer service
- Resilient contact centers with multi-line support
- Dedicated manager service models
- Enterprise-level shared service centers and back-office automation
- Telemarketing and outbound sales
- Support for e-commerce, marketplaces, and SaaS
- Video calls from service and sales offices
- Complex sales and service workflows
- Inquiry and feedback automation
- Mass customer notifications and marketing campaigns
Thanks to its modular architecture, Avelana adapts to each client’s needs and can be implemented step-by-step for a seamless transition.
Avelana is developed by WhyHappen, a Russian vendor with expertise in financial cybersecurity and omnichannel communications. The platform is officially listed in the Russian software registry (ID #25810, dated 28.12.2024).
Company Details
- Employees
- 3
- Address
- Сколково, Большой Бульвар, Д. 42, С. 1, Москва,russian Federation
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- https://avelana.ru
- Keywords
- Омниканальная платформа, Омниканальность, Клиентский сервис, Контактный центр, ПО для колл-центров, Управление клиентским опытом, Повышение лояльности клиентов, Программы для операторов контактного центра, Маркетинг и поддержка продаж, Телефония, Исходящие коммуникации, Входящие обращения, Кейс-менеджмент, Чат-боты, Голосовые боты, Мобильное рабочее место, Единое рабочее окно операторов, Управление клиентскими кейсами, Поддержка клиентов.
- HQ
- Москва
Avelana Questions
Avelana's website is https://avelana.ru
Avelana's LinkedIn profile is https://ru.linkedin.com/company/avelanaru
Avelana has
3 employees.
View email and phone details for 3
employees at Avelana.
Avelana's industry is
IT Services and IT Consulting
Avelana's top competitors are
Krill Inc.,
The Collectv,
Media Minds Ltd,
Peimar,
Dikidi,
Zong Business Solutions.
Avelana's categories are IT Services and IT Consulting
